Helpful and Efficient Services
July 15, 2024

Helpful and Efficient Services

TERRI CALVERLEY | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

Our CPA firm uses Broadvoice for telephone and video conferences. Broadvoice has simplified previous issues with setting up telephone and video conferences. Remote workers have been able to use the b-hive mobile app for a seamless transfer of telephone calls made to our main office number and to keep their personal cell phone numbers private. Telephone calls made by using the b-hive mobile app show up on caller ID as coming from our main office number.

The technology is impressive and has made previously difficult tasks easier and more efficient,



Pros

  • Website is user friendly and helpful
  • Video conferences are easy to set up and work very well
  • Telephone conferences are easy to set up and work great

Cons

  • Mobile app is good but would be nice to have the ability to put a call on speaker before the person being called answers the phone.
  • Improved efficiency
Broadvoice has been easy to learn and to use in our business. Being available for our clients is of utmost importance, and Broadvoice has been reliable. We especially appreciate the ability to set up video and telephone conferences.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Being able to set up video and telephone conference calls from the website is helpful. The mobile app is great for remote workers.

Broadvoice | GoContact Feature Ratings

Directory of employee names
9
Answering rules
9
Call park
10
Message alerts
10
Business SMS/External Messaging
8
Mobile app for iOS
9
High quality audio
10
High quality video
10
Meeting initiation
10
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated

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