Broadvoice is great so far!
September 26, 2024

Broadvoice is great so far!

Amy Sohner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Broadvoice

We use Broadvoice for our phone system. We access it through our computers and through our cell phones. We are moving our office, and will be working in a hybird way with potentially three different work stations. VOIP will help us stay connected.

Pros

  • training
  • communication
  • patience

Cons

  • the platform is more than we need, so it can be a bit complicated
  • It is roughly the same price as our current phones
  • I wish we could add people to the account and then remove the seat if they leave us and don't get replaced.
It is a bit complicated, but the training was great.
The other voip organization I looked into was very pushy. I appreciated Broadvoice's hands off approach.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

The training and communication have been amazing. My initial interest meeting was very informative and the two employees did not try to sell me on anything, or hound me after the meeting. The training was very thorough, and everyone is so helpful.

Broadvoice | GoContact Feature Ratings

9.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
9
9.2
Answering rules
9
Call recording
9
Call park
Not Rated
Call screening
10
Message alerts
8
Business SMS/External Messaging
10
Online Fax
Not Rated
8.0
Mobile app for iOS
8
Mobile app for Android
Not Rated
8.0
High quality audio
8
High quality video
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
10.0
Centralized communications management
10
Team messaging
10
Call and meeting analytics
10

Comments

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