Broadvoice Review - Excellent
November 23, 2024

Broadvoice Review - Excellent

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

Broadvoice is used as our daily internal and external communication system. This system allows us to communicate effectively with our clients and our own team, as well as review call behaviors, reports and documentation. We rely heavily on Broadvoice to provide exceptional service every single day and through every online system log in.

Pros

  • Call Tracking & Reporting
  • Constant service & support
  • Easy to use online portal & admin system

Cons

  • Cleaner cut online admin system - visually appealing
  • Access to call presence monitoring through online portals
  • Dedicated support professionals / account manager for any concerns
  • Broadvoice certainly provides a positive ROI on our daily efforts
  • We handle over 100 calls a week without issue or loss of service
  • Broadvoice's support team saves hours of headache and troubleshooting by assisting right away and SUPER quick wait times
Broadvoice has an online portal for calls as well as an admin system that is very self explanatory as well as easy to use an maneuver. The range of options and services Broadvoice provides will be explored as our business continues to grow. Making the decision to move forward with such a profound system allows us to take another thing off our plate and rest assured that our concerns will be cared for by Broadvoice Communications.
Compared to other systems, add-ons were necessary or charges for more accessible features. Our current plan with Broadvoice has never changed and we have always had the same amount of options & services, so much we cannot use half of them yet, but hope to as we grow. Service has never gone out or had a system lag and this has allowed our business to continue profit without a break in time.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

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Stated previously, we use Broadvoice on a daily basis. We receive upwards of 30 calls a day from external customers and being able to have the access to us and them via a phone system set up is very advantageous. Internally, being able to use a system to transfer calls or intercom teammates allows dedication and time management to projects without running around.

Broadvoice | GoContact Feature Ratings

10.0
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Mobile apps ()
Not Rated
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Call and meeting analytics
10

Comments

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