Broadvoice review
November 29, 2024

Broadvoice review

Courtney Ertel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice to take numerous calls throughout the day. Broadvoice has given us the ability to hear the calls clearly and to also add users. The spam calls are significantly lower now that we are able to block numbers which is a huge plus! The ability to use a soft transfer helps on our end being able to give backround on what the customer is calling in for.

Pros

  • Easy to transfer calls
  • Calls are clear and not hard to understand
  • Easily block unwanted spam
  • Active/or away from phone
  • Easy to navigate

Cons

  • b-hive app improvement for soft transfers
  • No hard numbers yet, but will so far looks good
The online training was fantastic, and they were able to walk me through all the different scenarios we might encounter. We also received several links to online resources for training, so we were able to share those with other employees who are new to the system.
Bria did not have the near the capabilities that Broadvoice has to offer. Broadvoice is easy to use and you are able to make quick decisive decisions at ease. The transferring of calls is top notch!

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice is easy to use, and the training has been great as well as the customer service. The team is quick to respond to emails regarding emergencies when something is unknown or needs to be addressed ASAP. We love the fact that we are able to customize it to our specific needs for our company. The soft transfer is the BEST!

Broadvoice | GoContact Feature Ratings

9.0
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
10
10.0
Answering rules
10
Call park
10
Call screening
10
Message alerts
10
Online Fax
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
10.0
High quality audio
10
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
10.0
Centralized communications management
10
Team document sharing
10
Call and meeting analytics
10

Comments

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