Wish the implementation was better and representatives knew more about the product they were selling
Updated December 05, 2024
Wish the implementation was better and representatives knew more about the product they were selling
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- yiptel
Overall Satisfaction with Broadvoice
We liked to use the remote feature, we were on your Yiptel product,
and it was a good for many years, but when Broadvoice purchased the company,
backend service began to fail. They desktop app became very buggy and there was
not a great effort to work on it. You were more interested in transitioning to
BeeHive that service the Yiptel portion. When I did transition to Beehive I was
told it would do everything that Yiptell did only better. Within two weeks, I
was moved back to Yeptel because the most important functions I needed were not
part of the Beehive platform. So I would say the sales representative did not
know his product well.
The desktop app does not always work, sometimes it fails to dial the number. It also logs off by itself. I have tried to get support for this but I don’t get results. If someone could please call me it would be very helpful. I converted to the new Beehive and then moved back. When I moved back they increased my monthly payment by $50
and it was a good for many years, but when Broadvoice purchased the company,
backend service began to fail. They desktop app became very buggy and there was
not a great effort to work on it. You were more interested in transitioning to
BeeHive that service the Yiptel portion. When I did transition to Beehive I was
told it would do everything that Yiptell did only better. Within two weeks, I
was moved back to Yeptel because the most important functions I needed were not
part of the Beehive platform. So I would say the sales representative did not
know his product well.
The desktop app does not always work, sometimes it fails to dial the number. It also logs off by itself. I have tried to get support for this but I don’t get results. If someone could please call me it would be very helpful. I converted to the new Beehive and then moved back. When I moved back they increased my monthly payment by $50
Pros
- Click to dial to the handset
- Contact manager
- Over bill for service
- Not know what the product is capable of.
- When moved back to Yiptel I was billed $50 more per month for the same service. No one ever would fix this problem.
Cons
- The desktop app does not work all the time in the click-to-dial feature. Sometimes it times out and requires the number to be dialed again. This has started occurring since we reinstalled Yiptel replacing Bhive.
- If you want your client to transition, make sure your product matched the one or better than the one you are moving them from. Or support the one they are on currently until this can be accomplished.
- Click to dial
- Contact manager
- Texting
- File sharing that is not currently available except for inter office
- All of the above, click to dial, contact manager, testing and file sharing with clients
- It has been good, but they raised the price when they reimplemented the system switching me back to Yiptel from Bhive.
- You were more expensive than your competition, and offered less in the way of service.
I moved from Broadvoice
Do you think Broadvoice | GoContact delivers good value for the price?
Not sure
Are you happy with Broadvoice | GoContact's feature set?
No
Did Broadvoice | GoContact live up to sales and marketing promises?
No
Did implementation of Broadvoice | GoContact go as expected?
No
Would you buy Broadvoice | GoContact again?
No
Broadvoice | GoContact Feature Ratings
Using Broadvoice
6 - support staff
- Click to dial
- mobile app
- contact manger
- We do not use Broadvoice any longer
- Only if the soft would match the Yiptel with expanded text / ShareFile functionality.
Using Broadvoice
| Pros | Cons |
|---|---|
Easy to use Well integrated Quick to learn | Requires technical support Inconsistent |
- Click to dial when the app was working
- Contact manager Yiptel
- The cell app did not function as well as expected Yiptel
- The desktop app for click to dial had to repeatedly be click 3 to 4 times before dialing. Yiptel
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