Overall Satisfaction with Bronto Marketing Platform
Bronto is being used by our Marketing department with the main focus on email marketing. We do use the text message service to communicate to our employees.
- The email builder is good and user-friendly and saves us time.
- The coupon manager is a lifesaver in its ability to generate unique barcodes.
- Customer service is responsive and helpful.
- The UI is clunky at times and difficult to use, particularly the automation workflow process.
- Creating segmentations can be difficult and I find myself second guessing whenever I produce a segmentation.
- Although the analytics are good, I believe they could be better. I almost wish there is another layer that we could drill down when looking at our customers.
- Since we a operate brick and mortar it is sometimes hard to gauge our ROI.
- We have seen an increase in coupon redemptions, however, we believe that is due to a change in our creative
I was not involved in the decision to select Bronto, but we have explored moving to a different platform.