BrowserStack is my buddy to deal with customer problems
September 14, 2020

BrowserStack is my buddy to deal with customer problems

Mauro Giannandrea | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with BrowserStack

As we provide design and template for mail and page the possibility to check how they are rendered in all the browsers is not just important, it is a must-have. BrowserStack helps us in this phase, it helps us to check rendering in a lot of OS and browsers with a simple click. Consider the difference from an app as a service like that and the need to have multiple PC or VM with different OS and browser versions.
We also use this service for support and bug hunting purpose. It is not easy to check everything everywhere and when customers open a case we check the behaviour with BrowserStack and it helps us to dig the issue and to understand the severity. A Swiss Army knife for people who work with browsers.
  • It provides multiple platforms and browsers and usually they are up to date with market versions.
  • Real devices so test results are also real.
  • BrowserStack is SOC2 certified and this helps companies to comply with security policies.
  • Stability, it works and works well.
  • Nice UI but this can't be objective.
  • It's hard to find team subscription prices, we don't like when we must call sales.
  • We would like to have the possibility to add custom devices or custom locations, for example may be useful to test from one of our devices from Australia.
  • BrowserStack saves employee time and money.
  • BrowserStack helps us to provide a better and more uniform UI experience for customers.
  • BrowserStack [allows us to] avoid taking care of/managing internal systems to provide internal tests.
  • Well integrated, no need to change other services.
We use BrowserStack not because we consider it the best but because it's good enough and has other pros.
Maybe LambdaTest has one function that we love and we need but BrowserStack is well known and is good enough for our needs.
It is easy to use and everyone can make it work, it's also easy to find good examples compared to AWS Device Farm that is still a bit tricky.
Also the price is good compared to others, maybe it has something less but we work in a company and we must consider if we need these particular functions and if it's worth the difference. We should also consider that it's a big player so for sure they will provide the missing functions.
They are a leader in that segment so they have a good support. It's also hard to need support because the software works well and is well designed. My experience with support is very limited but always really good.
You can also find good and good looking guides and their attention to customer satisfaction seems to be real.
I think the usability is the best pro of this service. Many people know are familiar with it and this helps us to drive in the design of similar services. The interface is clean and the navigation is really pleasant, browser choice is easy and natural. In my opinion the logo can be improved but this is just my personal opinion.

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We love BrowserStack because it help us to provide a triage of the problems that came from our customers. We can check and and verify problems and give them a severity. BrowserStack helps us to understand how many platforms and browsers are impacted by a problem or change.
Yes, this app is also very useful in the designing stage to understand how changes are rendered on different devices but this should be the normal usage.
We would like to have the possibility to link and use one server (a base system) provided by us in a location interesting for us and test using BrowserStack. At the moment this is not possible or this is not so easy.