October 07, 2020
Manager in Customer ServicePublishing Company, 11-50 employees
Score 10 out of 10
Overall Satisfaction with BrowserStack
BrowserStack is used by our Development team, Support team and Success team. The advantage of BrowserStack is many. Being a technology and SaaS company, we need to do lots of testing on devices. Yes, you could purchase one of every device and have each running a different browser, but that is obviously inefficient and definitely not cost effective. This is where BrowserStack shines. Having the ability to test on any modern browser is so beneficial to our small business.
- Access to multiple browsers for testing purposes
- Easy navigation to jump between browsers
- Up-to-date browser versions to ensure you're seeing the newest features
- Can be a little slow at times. I feel this software is pretty solid so I really don't have anything constructive to say
- BrowserStack has allowed us to keep costs down by not having to have so many devices to test on.
- BrowserStack saves time on the IT side because we're not having to update devices or computer constantly to new browser versions, or trying to figure out how to view something on an old browser version.
Our development team found BrowserStack years ago and share their findings with the Support and Success teams. All three teams now use BrowserStack on a regular basis to solve reader issues. We were fortunate to find BrowserStack so quickly without needing to look around for other similar type providers. BrowserStack does what we need it to do so there has never been a need to look for something else.
Do you think BrowserStack delivers good value for the price?
Are you happy with BrowserStack's feature set?
Did BrowserStack live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BrowserStack go as expected?
I wasn't involved with the implementation phase
Would you buy BrowserStack again?
For our business, it comes down to testing issues. With many readers seeing our software and everyone in the world using different browsers and browser versions, we could never keep up with everything. Having the ability to test specifically on what the reader is seeing is really helpful to us. It allows for us to quickly see, or not see, what the reader is having an issue with so we can address the issue as soon as possible.
I'm saying a 10 for support for BrowserStack only based on feedback from the development team. I myself have never had to reach out to support for any questions or issues, but others in the company have. From my conversations with them, the support was fantastic and had been a pleasure working with the BrowserStack team.
BrowserStack has a clean and simple to use interface. I like that it has a "straight to the point" type feel to it. I don't log in and wonder where I need to go to do what I need to do. I'm able to log in and quickly begin my testing process of issues and then get out and get back to the client/reader.