1. Home
  2. Automation Testing Tools
  3. BrowserStack Reviews
  4. User Review of BrowserStack
Great for app development, and support, at all stages!
April 27, 2023

Great for app development, and support, at all stages!

Robert Raimondi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Team Plus

Overall Satisfaction with BrowserStack

In the development of our mobile app - Browserstack allows us to get a view and hands-on experience with the mobile experience long before it is even an alpha. We can literally load up our app into a wide array of devices and experience what our end users would see on their end.
  • Hands-on experience with user-facing mobile apps during any stage of development.
  • Wide variety of simulated devices.
  • Easy, intuitive UI.
  • The initial application load was slow.
  • For some devices, the app/site would crash or close the first few times it was used.
  • I would like to see the settings options within the emulators for each device, even if they did not actually change the usability of the emulator (for helping user device troubleshooting).
  • Multiple Device Emulation.
  • Recreating end users' experience.
  • Flexibility - being able to update on the fly.
  • Help with early development feedback.
The initial load was slow, and then it crashed a few times following that initial loading of our mobile app, but AFTER that, it was quite fast for a web-based mobile emulator and did everything we needed it to do!
Our support team was concerned about the ability to see and use our mobile app before our customers would have access to it; that way, they could support our members with any support-related questions. This also allowed us to provide bug reporting and UI suggestions to our designers and developers VERY early on in the development process.

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

Yes

Did implementation of BrowserStack go as expected?

Yes

Would you buy BrowserStack again?

Yes

Best Suited - helps developers and support teams interact with the mobile app during any stage of the development cycle, even if it is WAY earlier than what one would call an Alpha. Being able to see your app on a variety of devices (for support teams) who would otherwise not have access to that particular mobile device. Least Suited - Mobile device troubleshooting. The emulators do not have access to ALL of the phone's various settings, so a more complex troubleshooting issue that may affect a specific phone/model would be harder to support. You would have to rely on outdated screenshots, external websites, or possibly an employee who has that specific model of phone.