Robust offering with room for improvement
June 22, 2018

Robust offering with room for improvement

Ingrid Reyes | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bullhorn Recruitment CRM

Bullhorn is mainly used by the Talent Acquisition team to track all candidates, job orders, and the hub collecting all documentation and information on interviews and our internal process. Recruiters will add candidates to the system, link them to jobs we're working, move them in the pipeline based on where they are in our internal process, add their resume and supporting documents to their files tab, and record all interviews, notes, feedback, and communication we have with candidates. We also create all our own job descriptions and create the jobs in Bullhorn.
  • Inhaling resumes from Word documents - field mapping is about 80+% accurate and will check for duplicates before savings.
  • Adding notes is very easy and can be categorized based on the type of interaction it is: email, text, phone call, etc.
  • Integrations with many 3rd party vendors that are already widely used by recruiting and staffing agencies.
  • Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor.
  • Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable
  • Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out.
  • It's really the only ATS to use, not only because they're the biggest (they also keep buying smaller software companies), but also because of all their integrations.
I used PCR for about 6 years and became a master at managing it and cleaning data from within. I had almost total control over everything. With Bullhorn, it's different since much higher level operations are either hidden or inaccessible to the average user. PCR was easier to manipulate, and you are able to essentially use it for free if you host it on your server.

I did not choose Bullhorn at my current company, it was already implemented before I joined.
Bullhorn is only appropriate for staffing/recruiting agencies, or internal corporate recruiters. It is made to track jobs, candidates, placements, and is not well suited for any other scenario. Bullhorn integrates with other, more robust software for sales and leads gen, but itself is not a sales or lead gen tool. Bullhorn works best when you integrate with the other services you're already using, like your background screening vendor, phone service, or other analytics tools.

Bullhorn ATS & CRM Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts
Not Rated