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CallRail Review: "Call Rail is an Essential business tool for high call volume"
https://www.trustradius.com/call-trackingCallRailUnspecified926101
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April 26, 2016

CallRail Review: "Call Rail is an Essential business tool for high call volume"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with CallRail

We use CallRail to track sales orders and lead generation from our paid search initiatives. It helps us track wholesale orders that are placed from phone calls and the user found us through a paid search ad. It helps us organize our interactions with these customers and manage our phone call tracking. It also helps up track profitability through paid search that isn't from on site conversions.
  • Platform for managing calls and creating notes for each call.
  • Opportunities to create labels for different calls e.g. dead ends, sales, lead generation, etc.
  • Tracking the source of each call: organic vs. paid and which search engine it originated from.
  • It would be especially helpful if CallRail could have different labels for Paid Campaigns that are with Shopping or Text rather than having to segment to see if a keyword is associated.
  • It would be helpful to expand the notes section by creating more columns that are customizable for reporting. For example: revenue.
  • CallRail helped us realize the impact of calls on our Paid Search performance and dedicate more money (for greater ROI) to these areas.
  • Callrail has helped us track our calls in a neat format.
Callrail is ideal for any kind of eComm site. You can track your leads, see where your calls originated from, and maintain a database where you can track all of your interactions and leave notes based on your conversations.

Using CallRail

4 - Marketing Specialists

CallRail Support

I had an issue with callrail implementation and the support team was incredibly helpful in helping me quickly find a solution.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
I had an issue with callrail implementation and wasn't quite confident in what I was doing. Support walked me through every single step and helped me verify that the implementation was accurate.

Using CallRail

Callrail has revolutionalized the way that we track our call performance and judge its profitability.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Easy to create and decipher reporting
  • Easy to implement with paid search performance
  • Easy to add new users to share
  • Not as simple to segment shopping vs. text ad performance.
  • Reporting could use more manually added features per each call.