Our Agency Recommends our Clients Use CallRail for call tracking
November 06, 2025

Our Agency Recommends our Clients Use CallRail for call tracking

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with CallRail

As a marketing agency we use CallRail with our clients so we can appropriately track lead source for calls coming in to our clients to track the effectiveness of their marketing spend.

Pros

  • Integration with Google Analytics
  • Integration with Google Ads
  • WordPress Plugin

Cons

  • Google Analytics integration is a pain
  • Pricing keeps going up
  • We are able to attribute a customer who calls in to the campaign or lead source they came from. This allows us to have a much better picture of the value of that lead source.
  • Some of our clients take advantage of the call recording to help train their staff on ways to improve their phone conversations to increase their close rates.
We only use a small fraction of their offerings. We might be more inclined to recommend our clients use some of the other features if they weren't add-on features that cost our clients more money...
Our agency was using Convirza for years until we discovered CallRail and decided that CallRail was a better platform with better call tracking capabilities and more user friendly.

Do you think CallRail delivers good value for the price?

Not sure

Are you happy with CallRail's feature set?

Yes

Did CallRail live up to sales and marketing promises?

Yes

Did implementation of CallRail go as expected?

Yes

Would you buy CallRail again?

Yes

I admit that our clients are not taking full advantage of the features that CallRail offers. We specifically use CallRail for their call tracking features but we do like that they have adopted AI into their products so that if we have any clients that get phone calls but don't have someone who is available to answer the phone they don't have to miss out on those phone calls.

Comments

More Reviews of CallRail

  1. Home
  2. Call Tracking Software
  3. CallRail Reviews
  4. User Review of CallRail