With Canto, implementation and process is everything
September 30, 2022

With Canto, implementation and process is everything

Tom J. Cameron | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Canto

This is the first time we have used a DAM at Mercy College and we need one to organize our decades old archive of photos and videos so that they can be shared across departments. Prior to this, we had been storing everything internally and relying on email sends to share photos. The easy access Canto offers us allows us to collaborate across departments easily. I also appreciate the native editing tools and integrations that make social media posts very quick.
  • Asset classifications
  • Native content editing
  • Shareability
  • Ease of use after configuration
  • It's been hard without a dedicated person to manage it to configure properly
  • It's eminently configurable, but the paradox of choices counterintuitively makes it hard to use
  • In platform photo editing is limited
  • Centralized storage of photo and video assets
  • Track of versioning
  • Tagging assets to make them searchable
  • We are able to find archive photos easier
  • The rest of the organization gets visibility into our assets
  • Clarity on what the current approved version of an asset is
We haven't really used their customer support, but I'm aware it's there. They aren't going to help us configure it other than telling us what features are available to us. It's on our organization to configure it the way we want to use it. But aside from that, there haven't been any issues with support
We moved from Dropbox storage to Canto and while there were improvements, it continues to be a mess because of data entry and tagging issues. That needs to be locked down by the internal team, and since we have so many content contributors, it's gone a little haywire. We are considering bringing in a person dedicated just to Canto as a digital librarian who can maintain this database among others.
Canto is more visible than Dropbox, which we were using before making the switch. We are able to share assets easier and theoretically search assets easier as well, but the open nature of Canto has led to some data integrity issues which we are working through. The tagging functionality wasn't present in Dropbox, so we used folders as our primary means of sorting. That was cumbersome. We like Canto's solution better.

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This is our first attempt at having a DAM, so having a central place for the entire organization to look for pictures is important. The sort functionality is good, but has to be configured so all personnel entering assets use the same tags. Failing that configuration, it's just as messy as using another solution. I like being able to use assets directly on social media platforms, and to see what the most recent version of an asset is quickly, but again that needs to be configured internally to work right. Canto is as powerful as you want it to be.