Canto is Great for Multi-Faceted Companies Needing to Share Documents Easily
February 15, 2023

Canto is Great for Multi-Faceted Companies Needing to Share Documents Easily

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Canto

We use Canto to store a variety of digital files, and use it as a quick-link library. We have created numerous "portals" through Canto, and have been able to provide different permissions to each portal, depending on our needs. In particular, we have created a public "service" portal for our customers, where product users are able to find manuals, tutorials, parts catalogues and more, all without needing to contact a member of our service team. This self-service tool has been incredibly successful for our business, and we have heard only positive feedback from our customers.

Pros

  • Ability to manage several portals and allow different users access to each.
  • Ability to customize each Canto platform or portal to suit all needs.
  • The platform is very easy to use, and while there are more complex components to the platform, users are able to use only the basics and remain very successful.

Cons

  • Would like to see an Android app in the future.
  • There are a lot of add-ons available, but most come at an extra cost. At the price we pay for the platform, I'd like to see more of these features included.
  • The ability to customize folder or album URLs would be helpful.
  • Multiple portals.
  • Ability to search.
  • Good organization.
  • Ability to download.
  • Ability to create links.
  • Great way to send large files.
  • Through a public service-based portal we've created, we have decreased the number of simple service calls that our service reps receive, because customers are now able to access an online platform and help themselves. This frees up our service reps and give them more time to spend on other, more complex cases.
  • Decreases the time spent looking for assets. Simply search Canto!
  • Easily providing information to many parties that our business deals with has been very helpful in improving relationships.
I have found the Canto platform very easy to navigate and use, but my team did have some questions at the beginning of our journey with Canto. Our support reps were incredibly helpful, and when they weren't sure of an answer, they always followed up within 24 hours. Overall, support has been great! I have no complaints.

Do you think Canto delivers good value for the price?

Yes

Are you happy with Canto's feature set?

Yes

Did Canto live up to sales and marketing promises?

Yes

Did implementation of Canto go as expected?

Yes

Would you buy Canto again?

Yes

For our business, canto has been incredibly helpful. There are multiple facets to our business, and the ability to create customized portals for each use case has been great. I would absolutely recommend Canto to any company that needs to provide multiple files to different shareholders, including sales managers, dealers, customers, service managers and more.

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