Best for monitoring availability and reliability
January 10, 2022

Best for monitoring availability and reliability

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

I develop Catchpoint scripts for our business flows, then we will enable it to execute in a periodical manner. With this, we are able to monitor the application's availability and reliability. Based on this we make decisions to fix the bugs and reduce the burden of availability and reliability to our customers. After using the Catchpoint we are able to understand the different kinds of 4xx and 5xx errors that occur during the transaction at different time intervals. Once we identify them we will prepare a proper plan and fix them. Also, we follow this in a loop. Monitor, identify the issue, and monitor it again.
  • Monitoring availability
  • Monitoring reliability
  • Monitoring 24/7
  • Security
  • Compatibility
  • Chrome extention is not user friendly
  • Ru script method has issues
  • We don't have much customisation
  • Hourly monitoring
  • Alerts to notify failure
  • Customer satisfaction
We had decent support from the team, but there is a situation where we have done multiple follow-ups. But other than that team is very supportive and helpful. Also, the environment is user-friendly, so most of the time we can resolve our issues. But it is recommended to provide some documentation so that it will be helpful for the beginners.
Initially, I had difficulty in getting the documentation for it. But as time passes I got used to it. Now I am super confident to use the tool.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

It works well when the flow is predefined and does have much decision-making. But it has difficulty if the flow has much decision making. One painful experience I have is when I am working on a flow to which we need to clear the cart before we perform the transaction on the other if the cart is empty we will not perform this. I was not able to achieve this directly with Catchpoint functions. So for this, I have developed a plain js code and executed it in a transcript() method.