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Teamwork Makes the Dream Work
January 09, 2022

Teamwork Makes the Dream Work

David Kirby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

Our company uses [Catchpoint] to describe user experience, latency, and site availability. It helps track down which areas of the site are not working correctly both in lab and production availability. Also, [it] breaks down the steps so we can quickly track down services that are not working.
  • Latency research
  • [Tracking] service breakdown
  • Site availability
  • None, currently, the use case that we use [for] Catchpoint works very well.
  • Time to resolve is quicker when it is [a] site-based issue.
  • Service outages that affect customer traffic do not last as long.
  • Time saved [due to] visibility.
[We] have not had to contact support.
Not applicable to my use case of Catchpoint.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

I wasn't involved with the implementation phase

Would you buy Catchpoint again?

Yes

Catchpoint is very well suited for our use case. Currently, we get alerts very quickly when there is a site issue and we are able to quickly dive in and understand how and where the issue is on our many sites. [By] understanding where the latency is located, we are able to understand if the customer is having issues on our homepage or checkout.