Catchpoint is a trustworthy endpoint monitoring solution that is quick to implement
March 09, 2022

Catchpoint is a trustworthy endpoint monitoring solution that is quick to implement

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We currently use Catchpoint to monitor externally-facing endpoints, checking for health, latency, and errors. This provides us a level of monitoring and observability over these endpoints, and alerts us when a service is down or degraded.

Pros

  • Geographically-based latency monitoring
  • Endpoint health monitoring
  • REST response testing

Cons

  • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.
  • Catchpoint has allowed us to provide uptime and impacted reports for business stakeholders
  • Catchpoint provided a much needed "second opinion" when services become impacted.
  • Catchpoint notified us during certain outages before any other internal system did, which was very impressive.
Most of the times I had to contact support, I contacted our Customer Success Manager, who always replies quickly and escalates tickets to the correct people. Whenever I had questions or needed training, they provided the help needed. Honestly, the system is very intuitive and works without much fiddling, so there isn't much need to contact Support.
Getting set up initially was completed very quickly. We gathered our endpoint requirements, and within one meeting, had the structure of what we needed set up, with two POC endpoints fully implemented. We were able to quickly train our internal team and add the additional endpoints ourselves. Within a few days, everything was set up and working.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Elasticsearch, Amazon Redshift, Amazon Elastic Compute Cloud (EC2)
Catchpoint has a vast and robust interface for all kinds of endpoint monitoring and testing. It is reliable, somewhat easy to configure, and can integrate into many third-party alerting tools. Setting up many endpoints can take a while, so a "quick add" or "bulk add" feature would be helpful. The interface is constantly being updated and improved based on user feedback, so if those features don't exist, they'll probably exist soon.

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