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Do not be afraid to know how your site performs
May 23, 2022

Do not be afraid to know how your site performs

Antonio Bellissimo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We use Catchpoint to keep monitoring the performance of specific customers. In case of bad performance, we leverage the product to do a deeper analysis of what causes a potential problem. Moreover, the product is used to collect data on the competitors of a specific customer in order to do a comparison of the performance
  • Number of available nodes for running the probes
  • Waterfall - possibility to go in details of a specific test
  • Impossibile to generate automatic report with a comparison with the previous period
  • Impossibile to aggregate the data of multiple tests. If I run a test for 1 week, I would like to have the "global waterfall", instead, for understanding more, I have to go test by test, this is time-consuming
  • Being "immediately" informed of a down of the service (this, obviously, is related to the frequency of the probes)
  • Improving the performance of the pages. Thanks to the monitoring of the pages, we can quickly understand if there are changes in performance.
Not always good. Many times I have to push the Success Manager for having an answer to the ticket. Sometimes, the answer arrives respecting the SLA but just with additional questions (with the answer already available in the ticket...)
The setup is easy but you need to follow it in the first phase just to see if the tests are properly running (some sites block requests coming from the synthetic tools). When the setup is ready, 1 week is enough for having enough data. Having the data, you can start the analysis (just another couple of days)
For the RUM, there is no comparison. Blue Triangle and MPulse are much better than Catchpoint. Regarding the synthetic part, Catchpoint is better than Blue Triangle for the number of nodes available, Blue Triangle has the advantage to allow the aggregation of the data (I run a test for 1 week, and I am able to see immediately the time average for each resource loaded in the test). Blue Triangle has also specific views for a competitive scenario where you can compare your test with the data of your customer.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Good for running synthetic tests. Good if you want to check the availability of some resources in specific countries. Good if you want to set up an immediate test. Not so good for the RUM part, there are products doing better with this kind of activity with a correlation between performance and business data. Not so good when there are "nodes updates" (changing the setup of the physical machines) that impact the performance of the step (unfortunately, I had this experience)

Evaluating Catchpoint and Competitors

  • Price
  • Product Features
  • Product Usability
The features of the product are key for deciding to purchase Catchpoint. In my case, I need a product for executing synthetic tests in order to collect data for analyzing the performance of specific websites, this was the main target so I evaluated which kind of features the product has for helping me to satisfy my need.
I will not change the selection process even if I will add an additional step: I will evaluate better also the RUM part since, now, in the market there are products doing a rich set of features for the RUM and having also the synthetic part (even if the number of the available nodes is not comparable with Catchpoint and, not so many Catchpoint's competitors give the possibility to run probes in China)