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My Catchpoint experiance in short
February 06, 2024

My Catchpoint experiance in short

Amr Motan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

We use Catchpoint mainly to monitor our machine's availability and stability across different regions around the world. We do multiple types of tests like HTTP and API tests. The major problem we had and Catchpoint was able to fix is China availability. It is a very big advantage that the machines of Catchpoint covers China regions. Another main advantage is the high availability and response time of the machines. Not to mention their great support.
  • Alerting
  • Monitoring
  • Availability in China
  • Greate Support 24/7
  • The UI is a litte bit slow
  • Organize the tabs and access navigation bars sections
  • I find the colors of the portal uncomfrotbable, supporting dark mode will be awesome
  • Positve: high availability
  • Positive: Performance metrics collection
  • Negative: Catchpoint is kinda expensive
There is no doubt that Catchpoint Support is one of the greatest support teams I've ever dealt with.

First of all, they are experienced and smart people.
Second, they are available 24/7 during the whole day, month, and year.
Also, They are kind and polite while talking to customers.
They are patient and good listeners
Moving to Catchpoint was very easy and fast. With the ease of use, good documentation and email updates, support team assistance, and UI hints on each service we were using. Everything was easy and like a charm. Compared to other product providers, they are way better than others in the field.
Mainly was the extremely high availability across the whole world. Especially China.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Catchpoint is the way to go when you need a 24/7 reliable monitoring for your servers and system anywhere around the whole world.

It is well suited if you want to monitor your service availability in China.

It also allows you to the whole request flow and you can also add RUM which is real user monitoring.