Catchpoint
August 08, 2024

Catchpoint

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

Catchpoint provides synthetic user monitoring for our customer-facing propositions in the territory. We use it to check their availability and performance and receive notifications when Catchpoint detects an issue.

Pros

  • Availability monitoring of online customer facing propositions.
  • API monitoring.

Cons

  • The script recorder needs some work due to an update by Google deprecating the use of the current solution.
  • Loss prevention, early warning of issues.
Customer support is very good, they are responsive and listen to our suggestions for improvement.
Very quickly, the safe switch service was excellent.
In my opinion Catchpoint has not lost focus on synthetics like Dynatrace has. Catchpoint is increasing investment in its core monitoring network, while Dynatrace has shut down its backbone monitoring network.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Approachable and knowledgeable support team.

Comments

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