Celonis is expensive and then still requires work, but it can change your organization for the better
November 19, 2021

Celonis is expensive and then still requires work, but it can change your organization for the better

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

We implement Celonis for our customers on a consulting basis. Celonis can be used in a single department or across the whole organization. Depending on the goals of the organization, various business processes can be modeled and mined for increased efficiency, performance, or compliance. Standard processes include purchase to pay, accounts payable, IT support management, or any other topic that has digital records that can be extracted and loaded into the Celonis platform. Increased transparency and awareness of the business processes allow for actionable improvements whether through the Celonis supported features with alerts and automation, or simply by changing the practices of the organization.
  • Responsive visualization of data.
  • Make data interactive for the end user.
  • Create transparency in the targeted business process.
  • Celonis marketing can set exaggerated expectations for customers in terms of capabilities and savings potential.
  • Customers need to understand that implementing Celonis is one task and that generating value from the platform will require work in itself.
  • Invest more in improving the "back end" features of the platform that affect the implementation partners while improving the end-user experience.
  • I have seen Celonis save tens of millions of euros for some clients in the improvements of processing of invoices.
  • I have seen Celonis take days off of processing times in purchasing processes.
  • I have seen Celonis provide insights for potential opportunities but no monetary or process-based results when an organization did not take action of the insights generated by the platform.
Celonis is much easier to use and interact with than SAP Analytics Cloud. There are other process mining softwares but Celonis is indeed the leader in the field. There are some technologies that can do the same work tasks for less cost than Celonis, if you are only interested in cool visuals or only interested in automating process actions, there might be better solutions but there is no other company that I am aware of that is competitive across all services that Celonis offers.
Celonis has supported digital transformation for many of our customers by creating a transparent window into the IT landscape of the implementing organization. Usually, if a manager wants an analysis to be performed on a certain topic, he can request an analyst build a report and present the results in a PowerPoint or other written document. With Celonis, the analysis can be created in a dashboard that can be interactable, customizable, and allow the user to drill down into the data even without a data science background. Once a user starts the process mining journey, it is common that they will start finding new ideas, opportunities, and use cases to explore. Process mining depends on digital touchpoints with a system and Celonis demonstrates the impact of creating and sustaining those digital investments.

Do you think Celonis delivers good value for the price?

Not sure

Are you happy with Celonis's feature set?


Did Celonis live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Celonis go as expected?


Would you buy Celonis again?


Celonis succeeds with large data sets and processes that operate at scale. If your organization processes less than a few thousand cases in a process (i.e. purchase orders, invoices, help tickets, etc.) per year, then it will be much more challenging to generate value that will cover the high cost of the software. There are certainly exceptions to this statement but it is often true. It is also critical that the process you want to mine with Celonis has captured digital footprints via SAP, ServiceNow, JIRA, Salesforce, or another database system. If the process is not sufficiently documented, you will not be able to create a valuable digital model.