Celonis in Hire-To-Retire Process / Shared Service Center for HR Services
December 31, 2021
Celonis in Hire-To-Retire Process / Shared Service Center for HR Services
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Celonis
We use Celonis in our HR HCM system and the underlying Hire-to-Retire process as well as the Ticketing-Process (ServiceNow). We are mainly looking at Data Quality, Standardization, and Efficiency. We are trying to bring transparency to the respective processes (i.e. measurable) and the problems in the processing that comes with for example missing Data / Data Quality (Rework, Issues) or the timeliness of certain activities (For example overpaying of employees when data is processed too late). Using the Action Engine, we are trying to reach 100% Data Quality Issues and prevent overpayments by screening the system on a daily basis and bringing the issues up to the business automatically.
Pros
- Process Transparency (Measurability)
- Automatization of known Issues (Action Flows / Action Engine)
- Easy Use / Adaptibility
Cons
- Performance: While most of the time the performance is great, there are still days where the performance is too low for too long periods of time.
- Still some minor, inexplicable errors with no pattern (i.e. Data Load gets stuck for 2 days)
- Client Centricity (They are working on that with their new structure of Consultants, though)
- Savings with a ROI of up to 500% identified in the first year
- We will reach a 100% Data Quality for Celonis-approached Data Quality Issues by mid of next year
- Great support for number-based decisions on what initiative to prioritize - Automated Data Quality Issues Reduction
Do you think Celonis delivers good value for the price?
Yes
Are you happy with Celonis's feature set?
Yes
Did Celonis live up to sales and marketing promises?
No
Did implementation of Celonis go as expected?
Yes
Would you buy Celonis again?
Yes
Comments
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