Item: Celonis
Rating: 8
Author: Verified User

Overall Satisfaction with Celonis

Use Cases and Deployment Scope

We use Celonis daily to track operational issues, find bottlenecks and unusual process flows. With the process visibility it provides, Celonis has helped us develop greater data and process awareness during our process improvement projects. We can easily, objectively, and in real-time understand the flow of our processes, which is difficult to do with traditional methods. We believe that process mining and many of its complementary methods and technologies will be central to process/execution management in the future, and we are committed to investing further in this technology.

Pros and Cons

Pros

Process visibility
Process conformance

Cons

Dependence on external consulting in implementation
Its suitability for SMEs
Too many functionalities which are not best of breed

Return on Investment

digital transformation awareness
operational insights that drive actions
consulting fees

Alternatives Considered

Signavio Process Intelligence

More local consulting expertise, better customer care and being the undisputable market leader

Digital Transformation

It showed us process analysts what data we can capture, what we can do once we have it. For process maangers it showed how their processes flow today and how their actions affect the flow and KPIs. We got better at asking the right questions.

Key Insights

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Celonis go as expected?

Would you buy Celonis again?

Yes

Likelihood to Recommend

Celonis is well-suited if the company has complex processes with many stakeholders. I believe from a certain company size, the purchase is worthwhile. For example, Siemens is a pioneer of the tool with hundreds of factories around the world and in various industries and has its own professional services department. Many companies don't have such economies of scale. Also, there must be at least a reasonably standardized process flow and correct event data in the source system. Garbage in, garbage out works here, too. The company must have experience with data-driven process management to make better use of the tool and have done an analysis of Mindfulness to see if it is the right technology/vendor for them.

Comments

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Celonis: a compelling yet rewarding path to better execution management