Chatter is a simple, useful tool
September 17, 2019

Chatter is a simple, useful tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

We use chatter for initial support tickets, collaboration with our teams asking for advice, to assign tasks to teams, and track initial status. The use of team and key words allows us to track trends and see what still needs work. It is simple enough for end users to use, making it a great first line.

Pros

  • Mentioning team
  • Tracking topics
  • Allowing reporting for others

Cons

  • Setting permissions can get tricky
  • It could be easier to combine asks
  • More out of the box options
  • Allows us to move faster
  • Easy to know who should be doing what
  • Easy to track progress
We have also tried to use Slack and Service Now. Service Now simply did not have the features we needed. Slack was useful but not nearly as good for the end users who simply want very simple. Slack confused the end user which caused them frustration, which also meant they did not fill out their form correctly, which meant more work for us on the backend.
I've never had to contact support, not my role, but those who do seem to like the interactions.

Do you think Chatter (discontinued) delivers good value for the price?

Yes

Are you happy with Chatter (discontinued)'s feature set?

Yes

Did Chatter (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Chatter (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Chatter (discontinued) again?

Yes

Chatter is a great, easy to use front line for end users to bring up initial requests. The flexibility of the submission form allows for quick changes. Additionally, once the ticket is created, being able to tag specific teams or topics makes it easy for every use to know who needs to work on what.

Chatter (discontinued) Feature Ratings

Project Management
8.0
Task Management
9
Gantt Charts
9
Scheduling
7
Workflow Automation
7
Mobile Access
7
Search
10
Visual planning tools
7
Communication
9.0
Chat
10
Notifications
10
Discussions
10
Surveys
7
Internal knowledgebase
8
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
File Sharing & Management
8.0
Versioning
8
Video files
8
Audio files
8
Document collaboration
8
Access control
8
Advanced security features
8
Integrates with Google Drive
Not Rated
Device sync
8

Comments

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