Cherwell is the best value for your investmenthttps://www.trustradius.com/it-service-management-itsmCherwell Service ManagementUnspecified6.6731012019-10-07T12:10:21.315Z
October 07, 2019
Cherwell is the best value for your investment
Score 8 out of 101
Overall Satisfaction with Cherwell Service Management
Cherwell is the framework for the ITSM/ITIL initiative in the organization. It's being used a the system for Incident, Problem, Change management and it is expanding as the Configuration Item and Knowledge management.
- IT Service Center call take improved considerably, about 70%.
- Incident resolution time improved drastically.
- IT service transparency and user satisfaction increased.
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