Item: Chorus by ZoomInfo
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Chorus is the software we use to record, analyze and train on sales calls. It's an excellent tool. It automatically joints all Zzoom meetings (Zoom is the primary platform we use for scheduling), so every major call has a recording. Management is able to review calls to make suggestions and train sales reps, and we are able to listen to the calls to both a) find opportunities to improve and b) get additional insights and action items from the conversation.

Pros and Cons

Excellent tool for recording calls
Easily able to share calls with management and colleagues
Automatically syncs with scheduling tools like zoom & auto-joins calls

Not as large of a sales information ecosystem as Gong
Auto-transcribe feature is patchy, and often has terrible translations

Return on Investment

Hard numbers are difficult, as I'm the end user and not the purchaser

Alternatives Considered

Gong.io

I wasn't responsible for making this decision, but I have used the aggregate data that Gong.io has compiled on successful sales calls quite a bit. Fortunately, you don't have to purchase the product to get this, so you are able to reap these benefits without purchasing a competitors product.

Other Software Used

Clari, Seismic, DocuSign

Likelihood to Recommend

Chorus.ai is an excellent tool for review and training as an account executive. It marks moments of key engagement on the call, so we can go back and review. Reviewing Chorus calls with management is one of my most meaningful training opportunities as a sales rep.

Chorus hasn't done a lot to aggregate the calls it has and provides sales specific tips like Gong.io [does].

Great training and management tool that easily integrates into natural cadence

Overall Satisfaction with Chorus.ai