Training, Self-Improvement and Call Notes made super easy
April 05, 2019

Training, Self-Improvement and Call Notes made super easy

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

It is used for a number of purposes: training new reps in understanding how a commercial conversation should go, self-assessment and improvement efforts, review calls for trends (i.e which competitors keep coming up, what objections we often face, where deals are getting stuck, how pricing is mentioned, etc), referring back to a previous conversation for notes, especially if you are inheriting an opportunity, and allowing managers to assess reps if they were not live on the call.

It solves a number of business problems. As a sales org that's dispersed over several cities, it allows training to be scalable and time efficient. You can quickly search for keywords if you want to listen to calls specific to a topic, objection, or stage in the sales process. Reps and managers can use it to provide feedback to their colleagues or direct reports without being live on a call. It's a great tool for sales reps to catch something they may have missed initially in their call.
  • I love that makes searching for keywords within calls so easy. The calls are transcribed (pretty accurately, too) so their search function is super useful!
  • Chorus does a good job of organizing calls by specific accounts/opportunities so you can quickly locate prior conversations.
  • It's very easy to share calls and even snippets of calls by sending hyperlinks to those within your organization.
  • This may be an issue with an organization's own data cleanliness, but there were often dupes of opportunities/accounts, so calls may get separated within those dupes depending on how the rep tagged the call.
  • Chorus has helped me be more crisp with my communication to clients after listening to myself time and time again.
  • Chorus allowed me to pick up specific value messages or replicate stories that I know really resonate with specific customers.
I don't know that Google Hangouts has an enterprise-wide solution that allows you to search, share and review calls.
I think this tool is great for assessing yourself, especially as someone who is newer to a company. It's often uncomfortable to listen to a recording of yourself, but it's amazing how many things you'll notice when you go back to a call you were JUST on. You start to be more conscious of the fillers (uh, um, like) that you might use, or how long-winded your questions can get. It helps with your speech and communication overall.

It's also a great way to highlight great conversations that reps are having, and to share them with the organization. Sometimes reps are not great at sharing these things themselves or may not recognize that they did anything exceptional, but a manager can easily pull a conversation to implement best practices.