Smarter recording
Updated August 02, 2019
Smarter recording
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
We use chorus to record all of our outgoing sales calls, pitches and meetings with clients so that we can have a logged account of everything that happened. It allows us to not rely on memory or written notes because we can refer to specific dialog. In addition, we use it to help train incoming reps, we review their calls with them so that they know first hand what they are doing well, what they could do better, etc.
- Recognize the voice of the prospect vs seller (us).
- Highlight the important points of the calls by recognizing key words we established.
- Easily to digest.
- Syncs to Salesforce, the account, the opportunity, etc.
- Increased transcription
- Being able to record phone calls
- Concise note taking.
- Transparency in what reps are saying about us and how they sell.
- Great training resource.
We were referred to Chorus by some of our other tech stack vendors. We looked into a couple of other ones like Voice and Gong, but ultimately it came down to ease of use and pricing. Chorus team was smaller and we liked that because the experience was more personalized at the time.
Honestly, we have not dug too deep into the reporting aspect of it. Our team is really small and we're primarily using it to record sales calls, review calls, record our presentations and current client meetings. It's helpful to have the recordings to refer to specific points in the call.
Using Chorus.ai
5 - The business functions that our team members using chorus represent mainly sales and some client services. We use it to record outbound sales calls to ensure we don't lose any valubale information on what the prospect needs and aren't relying on us remembering/writing the notes down. We also use it for client services to record current client calls to ensure nothing is dropped.
We do not have an in-house team to support the chourus integration. I suppose you could say I am the only one managing the whole process, ensuring it is all being used correctly, referencing it for data or trainings or notes on calls. Other than that, there is not anyone.
- sales
- client services
- training
- sharing some prospect feedback to help develop a new integration/product
- enhanced trainings
- more product development
Evaluating Chorus.ai and Competitors
- Price
- Product Features
- Product Usability
- Third-party Reviews
It honestly came down to price, the features and then another vendor referral. When we were building our sales stack, we interviewed a lot of vendors and when we talked to our current vendors and asked them about their stacks, they kept referencing chorus as a good option. So we looked into it and found it more affordable than some of the competitors.
Honestly, I probably wouldn't change it at all. We talked to the major vendors in the space. We talked to our current partners on their technology and that plus the price and features were enough for us to make the jump into chorus. So, no I think we did a good job the first go around.