Chorus by ZoomInfo - The software that just keeps on giving
We use Chorus by ZoomInfo for 2 major needs, which is finding contacts within an organization to build business and pipeline and reviewing …
Chorus by ZoomInfo
Chorus by ZoomInfo
Overview
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Recent Reviews
Chorus by ZoomInfo and its wonderful insights
Chorus by ZoomInfo is used in my organisation as a note taker who joins prospect meetings. I find it super useful as often when engaged in …
Chorus by ZoomInfo 10 Point Meeting Summary is great
Chorus by Zoominfo gives a 10-point breakdown of every conversation that is easy for the sales team to review! The AI email breakdown …
Great for subject matter experts
As the manager of curation, I review calls with customers from our sales, partnerships, and customer success teams in order to gain …
Works well, and is improving
Chorus records and transcribes our sales calls, and pulls out pertinent information we can use to propel the potential customers through …
Solid for Call Coaching & Product Feedback solution
We used Chorus mainly for 2 functions: Call coaching on the sales side and product feedback from sales convos to our product team.
Why wouldn't you use Chorus??
We use Chorus every day!! From Sales prospecting, to Account Executives connecting with our clients, to Implementation Managers, Customer …
A sales tool to help improve employee conversations
Chorus helps me to break down the large number of calls my team makes into usable portions so that I can focus on giving the best …
Thank you for Chorus
We use Chorus for phone call reviews and demo reviews. We get graded and judged on our cold calls that we are making on a daily basis.
We …
We …
Chorus by Zoom is accurate and saves time
We use Chorus to record discovery calls and demonstrations. The tool has many useful features such as sharing, annotating, and summarizing …
Good basic tool for meeting capture.
ZoomInfo's Chorus is a good basic tool for capturing meetings that offers some useful features for recording and transcribing …
Chorus: Must have for a growing sales team
To record customer conversations and review better ways to pitch. Sharing the learnings with the larger team and also going back and see …
Great Recording Device and Note Taker
We record all customer calls. Its easy to send the recording out after the call and later I'm notified when the client listens to the …
How Chorus by ZoomInfo Differs From Its Competitors
Advanced Features
Scorecards have been inpactful for our business as it has helped us look at ways we can improve not just as a seller but where we could ask better questions to the prospect. Also, making sure we are making proper discovery and asking the right questions. Other key pieces are looking at how long we …
Tech Stack
It fits well into my tech stack now as everyone in our company is using it. They use it for grabbing recordings, getting feedback, or just learning from other peers who are doing well in their roles. Without this tool we would not be able to fully see where we are all able to improve and get thing …
Innovative Uses
Most ways have been to provide snippets to sellers by someone who is reviewing the calls at the end of the week. It provides us with a view on how others are handling their deals and maybe some lines we can use in our own. Major win for the org as a whole.
Support & Onboarding
I have not had the chance to work with the Chorus by ZoomInfo support system. thankfully, everything has been relatively easy to use, and I have been able to find everything I need. Should it be any close to the way their support in the past has been with finding contact I imagine it to go very …
Advanced Features
At my organisation Chorus by ZoomInfo is used as a note taker to join meetings, record our discussion, provide coaching, conversation analytics, and provide a wrap up which includes a follow up email to the prospect that we have met wit calling out action items, any follow up that we said we would …
Tech Stack
I very much enjoy used Chorus by ZoomInfo, it easily plugs into my google calendar and is easy to add to meeting invites, meetings are then run through Zoom which most people are familiar with. The tool is silent in the background and simply appears as a notetaker. I find this tool super intuitive …
Innovative Uses
Chorus by ZoomInfo is used within my organisation by the Account Development Representative team, there have been a huge number of positive impacts but I'll say one that I like the most is the capabilities to monitor the number of filler words we use per minute, we can then monitor this over time …
Support & Onboarding
I have not had the pleasure of working with the Chorus by ZoomInfo customer support team. In my organisation we have a team member who is trained on the Chorus by ZoomInfo tool and we reach out to this particular colleague for support. I will however say that this colleague of ours knows the tool …
Advanced Features
To be honest I don't use any of these features via Chorus by ZoomInfo and was never trained on them. I just use the recording and AI breakdown. I would say it has helped me realize I need to talk less and let the prospect talk more.
Tech Stack
Chorus by ZoomInfo is integrated with Zoom. We use Zoominfo to get contacts from Linkedin Sales Nav to Hubspot / Salesloft. We didn't use a recording tool before Chorus by ZoomInfo and were just watching recording from zoom directly. Its nice that Chorus by ZoomInfo calls don't delete after 90 …
Innovative Uses
The AI 10 point breakdown summarizing my sometimes too long too detailed notes.
Advanced Features
I am not a sales professional, but it is helpful for getting industry insights to share with my department of subject matter experts.
Innovative Uses
We have used chorus to transmit industry insights to our department of subject matter experts
Advanced Features
The sales manager has found the analytics piece very helpful, especially during training sessions and one-on-one meetings. We'd like to start gamifying the analytics for weekly/monthly prizes. Who can get the most engagement from their meetings, who has the most meetings, who asks the best …
Tech Stack
Chorus integrates into Salesforce, ZoomInfo, and ZoomInfo Engage. While the platform is incorporated into Salesforce, we would like to see a somewhat better integration. Currently, we have to hunt around a little for the Chorus notes within our Salesforce org. It would be much better if these …
Innovative Uses
We have mostly used Chorus as we expected to do so. What we have appreciated the most were the analytic and keywords and phrases features. If there are better more innovative ways to use the platform, we would be open to discovering those and attempt to add them to our repertoire.
Support & Onboarding
The support teams for the ZoomInfo suite of products has been hit or miss. While the people are great, friendly, and try to help, they aren't always able to solve all our concerns. Such issues as the system coming into meetings a couple minutes after we begin hasn't been solved, and we were told …
Use Cases
Call Review
Coaching & Skill Development
New Hire Onboarding
Market Intelligence (Competition, Product, Messaging)
Our sales team mainly uses Chorus for call coaching for managers, reviews, & skill development via enablement. AEs will use it to re-listen to their own calls as well. Our Product …
Innovative Uses
We purchased it mainly for sales call reviews, coaching and better forecasting...but think the product feedback to the product team has been a real positive impact as well.
Advanced Features
I am not in sales, so I cannot respond here
Tech Stack
Its invaluable to the Customer Success, Implementation and Strategic Product Consultants teams-Allows us to watch meeting recordings for meetings we couldnt join
Allows us to share recordings with clients for future use and extended trainings
Amazing for Onboarding tour new hires and for our clients …
Allows us to share recordings with clients for future use and extended trainings
Amazing for Onboarding tour new hires and for our clients …
Innovative Uses
the Chorus AI for follow up notes!
AMAZING and so easy. What a time saver
AMAZING and so easy. What a time saver
Advanced Features
The biggest use for the team is the individual engagement tab which houses all the rep's calls. Additionally the analytics tab allows us to review different conversation skills and view areas of improvement. Playlist are also a helpful feature that allows us to group calls whether they be …
Tech Stack
Chorus is integrated into our Salesloft, Salesforce platform and is connected to all sales calls and demos. I do not currently have a comparison for others tools.
Innovative Uses
The team has utilized the clip feature heavily to allow us to share impactful sales moments between other reps as well as clip vital portions of demonstrations to share with prospects. This feature has allowed us to highlight positive sales skills and encourage the reps to continue said skills.
Support & Onboarding
I do not have any experience with the support team.
Advanced Features
I use the scorecards to see which teammates have the highest closing percentage as well as positive calls. When going for my next position I have been using Chorus to review our top performers so that I can mimic what they are doing. I like the playlists for positive calls as well as follow up …
Tech Stack
Chorus pares great with our current stack of products. I use zoom info a lot as well and having a software and program that not only tracks how my conversations are going but gives me feedback on it in a timely manner is helpful. In the past I have used google docs and excel to track things and …
Innovative Uses
We have used Chorus to train our new people. this lessens the burden on management and directors of having to personally sit and train each and every new hire.
Our Account Executives can go back and listen to the development teams calls to gage the customers interest based on inflection and what is …
Our Account Executives can go back and listen to the development teams calls to gage the customers interest based on inflection and what is …
Support & Onboarding
The zoom info team seems to be quick and responsive if we ever have issues with the software. I have only run into it a couple times the zoom has not transferred information into our CRM software efficiently. This was solved by the end of the week without any other problems arising
Advanced Features
Saves time, highly accurate recap of key meetings, easy to share with associates who were not in the actual meeting
Support & Onboarding
I have no experience working with the customer support team
Advanced Features
The feature we use most is currently playlists because they allow us to provide examples of what good looks like to new reps who are ramping. Playlists also provide important insights for our marketing team on the pain points of our prospects, which they're able to use as the basis for their …
Tech Stack
Chorus syncs with our CRM, which was an improvement from our previous solution of using only Zoom to capture meetings.
Innovative Uses
We have been able to provide greater visibility into customer interactions to our leadership team.
Support & Onboarding
Their customer support leaves much to be desired. Response times can be slow, and some of the support reps seem less knowledgeable in the product.
Advanced Features
Text search to identify key competitors being mentioned and battlecards to give reps pointers to use at the right time. Snippets to share interesting pieces of conversation with your team. Leaderboard to gamify the process of continuous learning
Tech Stack
It is an essential part of the sales tech stack and is placed well in terms of both pricing and features compared to other alternatives
Innovative Uses
We use chorus recordings in weekly call listening sessions where the entire team listens to a call and discusses different ways how customer objections could have been handled better. The learnings are then shared with the team and also made battlecards out of
Support & Onboarding
Not much training has happened as the tool is quite self servicable
Advanced Features
Edit or trim the recording before sending it out.
View notifications when people watch the recording.
Note taking.
View notifications when people watch the recording.
Note taking.
Innovative Uses
We are graded on our calls. If you are scored higher you will receive commission and ultimately a raise for those scores.
Use Cases
Call Review
Coaching & Skill Development
New Hire Onboarding
Handoffs & Collaboration / Knowledge Sharing
Advanced Features
I use the snip tool a lot to send snippets of meetings to my colleagues when I feel there is something valuable for them to listen to from a recorded call but not waste their time having to listen to the entire call. The playlists feature is also great and makes it easier to search for specific …
Tech Stack
It's a great tool to help onboard new hires and review discussed conversations. It's very helpful to have Chorus.ai to fall back on when the team is questioning something that was discussed on a call and can easily grab snippets of conversations to show what was actually said during meetings.
Innovative Uses
We have used Chorus.ai to share snippets of client praise for members on our team. It's a great way for us to show team recognition internally and call out colleagues who have done a great job on various projects. It's great to be able to hear client feedback directly from the client through the …
Support & Onboarding
I have not had the need to work much with the Chorus.ai customer support team since I have not ran into any issues using Chorus.ai. It really does help though to have a strong customer support team on the Chorus.ai side that my company knows we can reach out to when needed.
Use Cases
Call Review
Coaching & Skill Development
New Hire Onboarding
Handoffs & Collaboration / Knowledge Sharing
We use Chorus.ai for recorded conversations with clients. It helps us review what we did good and what we need improvement on. With Chorus.ai it will auto log areas that need addressing in the …
Advanced Features
I have not been part of this end of things, but I do know that my boss will make notes right inside Chorus.ai and it will email me the exact time stamp for where he made comments for me to go back and review. This makes a very good transparent communication between all departments
Tech Stack
We have not used any automated recording programs up to this point. We looked into what Chorus.ai has to offer and how it integrates with all our products and decided it was a great fit for out company.
Innovative Uses
I don't have anything unexpected because I am in the sales department. It has worked out just fine for what I do.
Support & Onboarding
This is also a department that is not up to me
Use Cases
Call Review
Coaching & Skill Development
New Hire Onboarding
Handoffs & Collaboration / Knowledge Sharing
I am not aware if Chorus.ai is being used across the whole organization - to my knowledge, it is only used within the sales team. We primarily use Chorus.ai for its call & meeting recording …
Advanced Features
I am not a sales leader or a sales enablement professional, so this is not applicable to my role. I do know that our sales leadership has put together playlists of successful calls for onboarding.
Tech Stack
Chorus.ai fits nicely into our existing tech stack because once your settings are complete, there is not much else you have to do. Chorus.ai integrates with all of our tools nicely. As long as you have your email settings correct in chorus, the tool will automatically join all of your zoom …
Innovative Uses
An unexpected benefit of using Chorus.ai has been having the ability to share call recordings with our prospects & customers, not just internally. Our meetings cover a lot of information - having the ability to share our presentations with prospects who can then share them with their leaders & …
Support & Onboarding
I personally do not have any experience working with the Chorus.ai customer support team. I was actually unaware of the knowledgebase, free training resources, and onboarding support that Chorus.ai provides, but will take another look as these sound beneficial to my growing team.
Use Cases
Call Review
Coaching & Skill Development
Process Improvements & Change Management
Handoffs & Collaboration / Knowledge Sharing
Full organization
Tech Stack
In my opinion, it is poor when compared to Microsoft Teams. Integration to SF is not great currently - as the volume of data & repetition of the data makes sent by Chorus to SF makes it hard to search for useful content in SF
Innovative Uses
I like that all calls are stored in one place
Advanced Features
As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage. As mentioned before, I have the ability to watch as many …
Tech Stack
It's definitely a feature that became part of our tech stack and won't go away. I personally haven't had the opportunity to try other tools that compete with Chorus.ai, but I have heard they lack in quality when compared to Chorus.ai, or are not cost attractive as well. Compared to my old tools …
Innovative Uses
The use for training purposes is quite new in here, and it's seems to be working pretty well. That is saving time and resources from us, which is very important, considering that we are a StartUp with limited people. It also has a great impact if considering we are a global company, with people …
Support & Onboarding
I haven't used any of the free training resources so far, but regarding to customer support the one time I need it, I receive a quick and good support from the Chorus.ai team.
Use Cases
Call Review
Coaching & Skill Development
New Hire Onboarding
Process Improvements & Change Management
Market Intelligence (Competition, Product, Messaging)
Handoffs & Collaboration / Knowledge Sharing
Voice of Customer & Disseminating Success Stories
Chorus is one of our most useful tech tools. We …
Advanced Features
- Playlists for onboarding
- Scorecards for AE & CSM call reviews
- Customer moments for across the org
Tech Stack
Fits perfectly w/ Hubspot and integrates well w/ Gcal. No issues here.
Innovative Uses
A lot of product issues were highlighted which sped up the time to change on the engineering side. Has increased our innovation speed. Cut down on onboarding time!
Support & Onboarding
When it was just Chorus.ai, CS support was great. To be honest, I feel that once they got bought by ZoomInfo it has been an ABSOLUTE mess. This isn't Chorus's fault really.
- ZoomInfo is one of the worst organized companies on earth.
- ZoomInfo is one of the worst organized companies on earth.
Advanced Features
I have used Chorus.ai at two different companies now. The use of scorecards has been something new and exciting for me to use. I like the ability to see how each call stacks up and knowing if it is a potential fit to keep moving the ball down the field.
Tech Stack
It fits well and is something needed in a sales tech stack. I have used similar tools in my time as a manager and sales rep. Chorus.ai is all around the best that I have used. I like all the features it comes with and how simple it is to use on a daily bases.
Innovative Uses
We have a weekly team meeting. We have been taking a call from each rep and going over that call. It is great to get positive feedback and hear what you could have done better or why didn't you ask this question to dive deeper into the prospect's pain point. Just a great way to continue to improve …
Support & Onboarding
I haven't needed to work with the customer service team with Chorus.ai. I do know they are great with replying if needed. They offer free training and other resources like onboarding support if/when needed.
Use Cases
Call Review
Coaching & Skill Development
Process Improvements & Change Management
Handoffs & Collaboration / Knowledge Sharing
Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for …
Advanced Features
Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for analytics surrounding sales skills and communication. The coaching tool is valuable as it gives each user insight into their …
Tech Stack
Chorus.ai works for us in a way that Gong did not and at a better pricepoint.
Innovative Uses
Using the metrics for our team meetings and to report progress on goals.
Support & Onboarding
I have not had to use support with Chorus.ai as of yet.
Advanced Features
I don't personally use these since I am an Account Manager, but I could easily see our team sharing Chorus.ai recordings that have to upsell conversations in them. We have also shared with the sales team Chorus.ai recordings so they can understand a customer's onboarding journey better and their …
Tech Stack
Chorus.ai positively impacts our existing tech stack and I'm so glad we have it! This is the first time I've used it and I'd be lost without it. The only other meeting recording tools I've used before are Google Meets and Zoom, Chorus.ai is more robust in its offerings.
Innovative Uses
Sharing with new hires to understand clients and processes. Sharing with products to understand issues or product requests. Sharing with Management for them to understand some irate customers. I have used it for training with my manager too.
Advanced Features
I currently use the coaching feature for my client calls to see where there are areas for improvement. One area I am working on improving is reducing the number of filler words that I use. I love the ability to return to a call recording and jump around to different parts of the call based on the …
Tech Stack
I have used Truly as a phone for work in the past, which I liked but there was no coaching aspect. I like that Chorus.ai makes recordings and snippets easy to share. I also use Outreach and I find that Chorus and Outreach work well together. I can share a recording via Outreach.
Innovative Uses
We have a weekly meeting where everyone on the team shares a snippet from that week that they think would be valuable for other team members to hear about. Chorus.ai has increased collaboration amongst our team. It is also great for new hires, who can watch some client calls before taking the leap …
Support & Onboarding
I have not used the Chorus customer support team but I appreciate the occasional emails that I get from Chorus with tips & tricks or events upcoming.
Use Cases
Call Review
Coaching & Skill Development
New Hire Onboarding
Handoffs & Collaboration / Knowledge Sharing
Voice of Customer & Disseminating Success Stories
It is being used by several departments. Our department uses it for call recording for prospecting and demos with prospects. It breaks out the …
Advanced Features
Chorus.ai definitely helps us improve our processes by allowing us to review previous calls and demos. It also allows us to use previous recordings a training for other personnel in our organization. The knowledge share that it provides really helps us quickly grow our organization. It has been a …
Tech Stack
Before we had Chorus.ai we relied on using the recording features built into our conferencing phone software or our video conference software. While to do a good job in recording that is where their usefulness ends. They are stored on individual machines and not transcribed or had their topics …
Innovative Uses
We used it as expected so I am not sure we have anything to add here. It provides the features and functionality that were presented to us and it is something we use every day.
Use Cases
Call Review
Coaching & Skill Development
Voice of Customer & Disseminating Success Stories
I use it constantly to review my calls and make improvements to my sales process. Great reference tool and training tool.
Advanced Features
Scorecards are used. never used deal notifications. It's easy to use and helpful for me being able to refer to calls and review them prior to follow-ups.
Tech Stack
It's an improvement over most call recording services I've used.
Innovative Uses
Training. Makes training and sharing snippets of calls to share with other reps very easy.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Commercial Account Executive
Procore Technologies (Information Technology & Services, 1001-5000 employees)
Sr Account Development Rep
Coupa Software (Information Technology & Services, 1001-5000 employees)
Video Reviews
2 videos
Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
Pricing
N/A
Unavailable
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.
Chorus by ZoomInfo Features
- Supported: Call Processing, Transcript & Recording
- Supported: Deal Inspection
- Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers
Chorus by ZoomInfo Screenshots
Chorus by ZoomInfo Videos
How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time
Chorus by ZoomInfo Integrations
- Zoom
- Webex Calling
- GoTo Meeting
- Join.me (discontinued)
- ClearSlide
- BlueJeans Meetings (discontinued)
- RingEX
- ConnectAndSell
- Salesloft
- Talkdesk
- Outreach
- Slack
- Five9
- Skype for Business, now part of Microsoft Teams
- HubSpot CRM
- Google Calendar
- Natterbox
- Dialpad Ai Meetings
- Salesforce Sales Cloud
- InsideSales Playbooks
- Koncert
- Truly
- Meet
- Outlook
- Gmail
Chorus by ZoomInfo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Anywhere |
| Supported Languages | English |
Chorus by ZoomInfo Downloadables
Frequently Asked Questions
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Reviewers rate Speech-to-Text Transcription and Keyword Detection and Call Recording Playback highest, with a score of 9.4.
The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(411)Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
August 02, 2019
Smarter recording
Verified User
Vice-President in Sales
Marketing and Advertising Company, 51-200 employees
We use chorus to record all of our outgoing sales calls, pitches and meetings with clients so that we can have a logged account of everything that happened. It allows us to not rely on memory or written notes because we can refer to specific dialog. In addition, we use it to help train incoming reps, we review their calls with them so that they know first hand what they are doing well, what they could do better, etc.
- Recognize the voice of the prospect vs seller (us).
- Highlight the important points of the calls by recognizing key words we established.
- Easily to digest.
- Syncs to Salesforce, the account, the opportunity, etc.
- Increased transcription
- Being able to record phone calls
Chorus is well suited to be your trusty recording device. It is very intelligent in terms of recognizing different voices, speakers, and cataloging based on specific keywords or trigger words. It's a great tool to help train other and/or new reps on things to do well, things to improve on, and things they are doing well, etc. It's also great for not stressing about taking your own notes. Focus on your prospect and what they are saying, notes will come afterward.
- Concise note taking.
- Transparency in what reps are saying about us and how they sell.
- Great training resource.
We were referred to Chorus by some of our other tech stack vendors. We looked into a couple of other ones like Voice and Gong, but ultimately it came down to ease of use and pricing. Chorus team was smaller and we liked that because the experience was more personalized at the time.
Honestly, we have not dug too deep into the reporting aspect of it. Our team is really small and we're primarily using it to record sales calls, review calls, record our presentations and current client meetings. It's helpful to have the recordings to refer to specific points in the call.
Outreach, LinkedIn Sales Navigator
5
The business functions that our team members using chorus represent mainly sales and some client services. We use it to record outbound sales calls to ensure we don't lose any valubale information on what the prospect needs and aren't relying on us remembering/writing the notes down. We also use it for client services to record current client calls to ensure nothing is dropped.
We do not have an in-house team to support the chourus integration. I suppose you could say I am the only one managing the whole process, ensuring it is all being used correctly, referencing it for data or trainings or notes on calls. Other than that, there is not anyone.
- sales
- client services
- training
- sharing some prospect feedback to help develop a new integration/product
- enhanced trainings
- more product development
I gave it this rating because I truly feel its a valuable resource to have. Knowing that at the end of every call, you have a solid recording that is using smart technology to help pull out insights, next steps and more. Also, knowing tyhat it can help me with training any new reps and any current reps on how to do this is valuable.
No
- Price
- Product Features
- Product Usability
- Third-party Reviews
It honestly came down to price, the features and then another vendor referral. When we were building our sales stack, we interviewed a lot of vendors and when we talked to our current vendors and asked them about their stacks, they kept referencing chorus as a good option. So we looked into it and found it more affordable than some of the competitors.
Honestly, I probably wouldn't change it at all. We talked to the major vendors in the space. We talked to our current partners on their technology and that plus the price and features were enough for us to make the jump into chorus. So, no I think we did a good job the first go around.