is amazing and helps close deals faster
September 10, 2019 is amazing and helps close deals faster

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We use across a few areas of the business. In sales, I use it for my team to understand call times, listen back to recordings, understand where there may have been a downfall in the conversation, or see if my rep is selling incorrectly. It is very important to me to understand the outcome of calls, tie back great calls to closed won deals, and also the calls that had a lull in conversation or unanswered questions lost deals.
  • is great in providing call transcripts, I can very easily jump to parts of the call for recap.
  • Training is key, I can have my new reps listen back to successful calls to build their skills.
  • The greatest strength in using is for me to always be up to date on what is happening. If I join a call with a sales rep, I know exactly what was talked about on a previous call.
  • Increase functions on the mobile app.
  • does a good job understanding the different voices, but sometimes I feel it could be better.
  • Helping to create an overall flow from calls, instant AI coaching.
  • Has for sure helped the training of new reps. It gives them the ability to learn quickly.
  • Improves overall conversations. Sometimes I have 2-3 months in between a call with the same person.
  • Helps to understand where our deals come from segmenting the timing and company industry.
I have never used another AI software like This is the first of its kind for me and I love it.
In sales, is a must-have. Any level individual who has a team of reps under them needs to use it to track calls made and disposition of those calls. In a small sales organization, it is imperative to use When you have a very intricate and involved sales cycle, it will be very helpful. If your sales are a one-call close, it may not be as needed.