Chorus.ai for Deal Management
Updated May 22, 2020

Chorus.ai for Deal Management

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

Chorus.ai is used by the entire commercial organization. Anyone who is customer facing, but isn’t part of the commercial organization (i.e. product or content specialists) also have an account. Sales leaders, AEs, AMs, SDRs, etc. use it daily. As a sales manager, I use this several times a week to help coach my team, especially remote employees. It’s also extremely helpful in reviewing client conversations. We also use Chorus.ai to record important internal meetings for future reference.
  • Ease of use - can quickly reference and identify key areas for coaching by having calls on demand.
  • Automated deal insights help me stay on top of areas I might have missed.
  • Helps me stay close to my team even when I can’t be at every meeting.
  • Needs improvement with identifying areas of conversation - BANT, push to close, etc.
  • Can’t fully trust summary or areas of focus concern. Needs to better contextualize my business.
  • Filter views are somewhat annoying. Hide no-shows, for example. Sometimes we invite 5 people and 4 show up and it counts as a no-show meeting.
  • Reduced ramp time by allowing new hires to listen to best practices calls.
  • Improved development by allowing leadership to stay more directly involved with on-demand feedback.
  • Facilitates collaboration with remote employees.
Deal notifications are extremely helpful. While I often try to listen to as many calls as possible - I don’t have the bandwidth to listen to them all. The deal notifications help call you key deals that I should focus in on. It’s a great way to help with time management.
We have not used other alternatives. We were satisfied with our review of Chorus.ai during testing and felt confident with our decision to move forward. We have not felt the need to seriously explore other alternatives at this time, even when we are solicited. Chorus.ai serves its purpose as intended.
Chorus.ai works very well in staying close to your team when you can’t be on every meeting. It gives me a chance to put a second set of eyes on a prospect conversation or quickly come up to speed on the history of a deal even when I haven’t been fully involved. While I trust my reps, sometimes I can bring a different set of perspectives to a convo by listening from the outside. They may have missed a key piece of information or question that I can help coach around.