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Chorus is Invaluable for All Customer/Prospect Facing Reps
May 24, 2020

Chorus is Invaluable for All Customer/Prospect Facing Reps

Jacob Price | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • Process Improvements & Change Management
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
  • Excellent snipping and editing tools.
  • Easy to find specific parts of a call because of the word tracking tool.
  • Very easy to share clips with customers post call.
  • Very easy to show dev team specific areas of improvement for our product directly from customer review calls.
  • Chorus doesn't automatically record calls by default, so I have missed a couple of recordings of meetings that I book last minute that I really needed to have recorded.
  • UI gets a little weird when you shrink the screen/zoom in, but that's not a big deal honestly.
  • Reduced time writing follow up emails post call.
  • Reduced time entering notes into Salesforce.
  • Higher quality follow up materials and internal dialogues around process improvements.
  • Reduction in lost data from calls.
I wasn't a part of the evaluation team, but I know that we talked to both companies and decided to move forward with Chorus.
Chorus sits on all of our Zoom calls and records everything for us and makes it easy to snip up, gives us actionable feedback on our call quality, and provides us with a portal to view each others' calls. It also automatically logs calls into Salesforce for us.
I've already put all of this into my previous answers.
So far I've only had to ask 1 question of the team and I got an answer very quickly that was helpful. The tool itself is pretty user-friendly, so we didn't need much training to start immediately getting value.
I think having a tool like Chorus is an absolute must for any sort of data-driven tech company. Our Sales Team gets a ton out of it in making sure that we're consistently using the same vocabulary and tactics that lead to a high close rate. My department uses it to snip up our longer calls with customers into easily digestible and sharable snippets. Measuring talk time amongst all parties in a call has also been invaluable in pointing out when we're starting to ramble and are not taking enough time to listen to customers/prospects. Chorus is one of the few tools I can legitimately say have vastly changed the way I work for the better.