- A Huge Time Saver!
November 19, 2020 - A Huge Time Saver!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • Market Intelligence (Competition, Product, Messaging)
  • Voice of Customer & Disseminating Success Stories
  • Easy to use platform.
  • Solid transcribing/AI.
  • Great quality recordings.
  • Integration with tech stack took some time.
  • Team organization within the platform.
  • Automated review reminders.
  • Improve call conversion.
  • Reduced ramp time.
  • Call coaching/review (no manual recording and listening). had a very easy to use, clean interface which made the platform very appealing. Further, their sales and customer success teams gave us a lot of confidence that we were making the right decision with the platform. Overall when we evaluated Chorus, the decision to go ahead with them was fairly obvious.
Chorus integrates seamlessly into our tech stack right now. Zoom, Outreach, Salesforce, etc... It really is a set it and forget it type of platform. All you need to do is remind yourself to check on your recordings. For anyone who has previously used manual recording systems will understand how much time this can save!
We've been able to identify common objections, and then enable our team on the best ways to be able to overcome them. We also leverage Chorus as an almost competition...bring your best (or worst) call to a team meeting and play it in front of the team. Whoever is voted on having the top call wins.
We have a great team to support us at Chorus. The initial trainings for the team were carried out efficiently and effectively so the team knew what they were going to be using. Further I think that Chorus does a great job putting minds at rest that their calls are being recorded. Everyone can feel a little "big brother" is watching when calls are being recorded. Chorus navigates this narrative extremely well. is a fantastic tool to use in 1 on 1 coaching. Having your team member select a call to dissect during a 1 on 1 has proven to be incredibly valuable. Further, Chrous does a great job in picking up if your reps are actually asking for a meeting/close which has been incredibly helpful during review sessions. There are some challenges with certain languages/accents but you can overcome that.