Positive Chorus.ai Review
March 31, 2021

Positive Chorus.ai Review

Rick Perez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
We use it to learn about competitors and closing techniques.
  • Transcription is very helpful.
  • Like ability to fast forward to where a person is speaking.
  • Like the ability to sort no show or short calls.
  • Often forget to turn off for all calls and it takes a few steps to disable Chorus.ai and call recording.
  • Would like to see a Zoom App panel to configure recordings.
  • Would like to be able to select view for chorus recordings.
  • This has helped me find my voice early on with similar scenarios.
  • I was able to do a virtual "ride along" to meetings to learn the value props.
  • Viewing recordings against competitors helped with confidence.
This is the first type of product fully featured that I used.
Chorus.ai is essential in training. It would be nice if it were more integrated.
We have shared a link with the team to review impactful meetings. Some have used it for coaching internally.
I haven't had a need to use the customer support team yet. It is very intuitive. I will review the training resources.
It is well suited for high stakes meetings to review improvement areas and to take notes.