Fine service, but not worth it compared to others.
April 05, 2021

Fine service, but not worth it compared to others.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Handoffs & Collaboration / Knowledge Sharing
Review calls for better visibility to entire business. Use as a note taking tool as well.

Pros

  • Captures audio/visual well.
  • Talk time metrics.
  • Great note taking.

Cons

  • Weak metrics.
  • Few actionable insights.
  • Poor ability to sync external numbers with names.
  • Better note taking.
  • Easy to track down reminders from previous conversations.
Gong.io is simply a better product, with more features, insights, and helpful tips around coaching. To be blunt, if it were my decision, we'd jump ship immediately in favor of Gong.io.
It's just another application, although it does seem to port well with SFDC so that we don't have to do any uploading ourselves.
Just for note taking and maybe explaining very high level sales nuances to young hires. The metrics are weak though.
We've only had 1 or so onboarding calls and that was it. Mostly just getting started, nothing expansive or useful over time.
Needs 2 classes - one for actual sales calls and one for internal, note taking. The coaching feature is just an alert to your manager with no actionable insights on how to improve, leaving inexperienced managers clueless on where to begin.

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