Chorus.ai is legit!
June 23, 2021
Chorus.ai is legit!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Process Improvements & Change Management
- Market Intelligence (Competition, Product, Messaging)
We use Chorus.ai for call reviews, both for employees and for reviewing calls with customers. That is the biggest reason that we purchased Chorus.ai and it has been really helpful for our sales reps to be able to review calls and pull out snippets to send to customers.
We have also used it for New Hire Onboarding and it has been amazing to have such a robust repository of calls for a new hire to review and to have those calls tagged for different stages in the sales cycle.
We have also used it for New Hire Onboarding and it has been amazing to have such a robust repository of calls for a new hire to review and to have those calls tagged for different stages in the sales cycle.
- CUSTOMER SERVICE!
- The user interface is super easy to understand and requires very little training to leverage.
- Great call trackers to that conversations are automatically tagged with topics, competitors, products, etc.
- Hard to think of any at this point
- Reduced new hire ramp time
- Decreased average sales cycle
- Increased Quota attainment since using Chorus.ai
Gong and Chorus.ai were very similar. The only significant difference that we came across in our trials were that we felt better taken care of by the Chorus.ai team than we did the Gong team. They were more willing to help us get up and running, find a price plan and payment terms that fit our needs, and make sure that we were taken care of.
Chorus.ai is a vital part of our tech stack and our sales reps refuse to let us consider switching.
One innovative way that we have used Chorus.ai is to track the reception of a new pricing strategy. It has been great to receive alerts any time it's mentioned and to be able to compare the feedback from the customer's point of view rather than from the sales reps point of view.
Do you think Chorus by ZoomInfo delivers good value for the price?
Yes
Are you happy with Chorus by ZoomInfo's feature set?
Yes
Did Chorus by ZoomInfo live up to sales and marketing promises?
Yes
Did implementation of Chorus by ZoomInfo go as expected?
Yes
Would you buy Chorus by ZoomInfo again?
Yes
Customer support was a large reason why we went with Chorus.ai and it has not disappointed. They have been really responsive to our needs. They helped us get onboarded quickly and they have been willing to help and even offer suggestions to use throughout the year.