Great tool for great organizations
July 14, 2025

Great tool for great organizations

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus by ZoomInfo

We use Chorus by ZoomInfo to record all of our sales calls and transcribe them to use for action items post-call.

Pros

  • Recording Calls
  • Easily shareable with customers
  • Transcribing
  • Action items post call

Cons

  • Search engine doesn't often find what I'm looking for
  • Not integrated with ZoomInfo
  • Reduced ramp time for sales reps
  • Quicker access to training from other reps
I mainly use the call recordings to review internally for coaching and to share with customers if we were discussing something that they want to review on their own.
I haven't used too many in the past except Kaia and I do prefer Chorus by ZoomInfo over Kaia
I haven't had any technical issues that resulted in reaching out to the customer support team.
  • Outreach
I prefer Chorus by ZoomInfo because of the robust capabilities.

Do you think Chorus by ZoomInfo delivers good value for the price?

Yes

Are you happy with Chorus by ZoomInfo's feature set?

Yes

Did Chorus by ZoomInfo live up to sales and marketing promises?

Yes

Did implementation of Chorus by ZoomInfo go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus by ZoomInfo again?

Yes

medium sized business that is looking for a call recording software for sales

Chorus by ZoomInfo Feature Ratings

Speech-to-Text Transcription
10
Keyword Detection
9
Sentiment Analysis
8
Speaker Diarization
9
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
10
Keyword Search & Retrieval
3
Call Tagging
9
Integration with CRM Systems
10

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