Solid product with good features
July 09, 2025
Solid product with good features
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus by ZoomInfo
Our organization uses Chorus by ZoomInfo to capture, annotate, and review calls with external parties. Primarily, this serves purposes for both our sales functions and our internal product development.
Pros
- Transcription
- Associating parts of the call to individual speakers
- Reviews
Cons
- Increased sentiment analysis tooling
- Better summarization would be a plus
- Improved win rates
- Improved information mining for product development
I believe we use playlists, but I am not intimately familiar with the details of this usage.
It integrates easily with Zoom (which we were already using). The ability to share links to recordings (or parts of recordings) is nice as well. I am unsure if we have it integrated with our CRM or not.
Maybe not innovative, but we have many non-sales staff review sales calls to learn more about our customer's needs and how they use our products.
The help docs are good for when you need to look something up. I have not personally interacted with the CS team though.
Do you think Chorus by ZoomInfo delivers good value for the price?
Not sure
Are you happy with Chorus by ZoomInfo's feature set?
Yes
Did Chorus by ZoomInfo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Chorus by ZoomInfo go as expected?
I wasn't involved with the implementation phase
Would you buy Chorus by ZoomInfo again?
Yes
Comments
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