Chorus by ZoomInfo Review

We use Chorus by ZoomInfo to record our client facing zoom calls. The use case is to allow Chorus by ZoomInfo to record the meeing and generate a meeting transcript and summary to allow for the sales rep to c=focus on the call, asking clarifying questions, go through the MEDDPICC sales methodology and focus strictly on the client. Before the reps would be taking notes on various word documents and would often be so focused on the note taking that they couldn't keep a good conversation going.

The biggest feature is the note taking and call summary functionality. It has helped improve reps deal forecasting abilities, follow up emails, and taking actions on next steps. The notifications via email and Slack is useful to easily find the recording and review that as needed. The link within the notification can be easily shared with the client or internally to bring teams up to speed.

It is very comparable to other internal note taking tools, it does a good job of identifying the individuals on the calls and labeling the key points or words through the meeting. There aren't many stand out features, at least in the way we use the solution, that would say this solution is X amount better because of the recording feature...etc.

Utilizing the call summary or transcripts and throwing these into a GPT or some form of AI has been very useful in creating follow up messaging or to do's for the rep. This has accelerated the deal velocity and allowed for key things within a meeting to be found that otherswise would have been overlooked.

The customer support team is very responsive and will reach out proptly about any issues that are going on. We haven't had to utilize this team very much because the issues have been very minimal. Training resources have been easily accessible and they have trained the [...] team very well on how to use the platform.