Best cross-platform remote sharing tool on the market
Ravinder Gupta | TrustRadius Reviewer
February 04, 2019

Best cross-platform remote sharing tool on the market

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Chrome Remote Desktop

I have been using Chrome Remote Desktop personally to control my personal computer from the comfort of my phone. We are also using Chrome Remote Desktop at work to coordinate work with colleagues and seek technical assistance remotely. It's easy to install and easier to use. You can use it in two ways: Remote Assistance for user to user screen sharing and "My Computers" to seamlessly connect to your devices from anywhere in the world. That's why I love Chrome Remote Desktop so much.
  • It's very easy to connect to your computers. All you have to do is make sure you are logged in with your Google account on all of your devices.
  • It has good remote control options like print screen or power-off remotely.
  • I haven't faced any lag while remotely connecting to devices at work.
  • I have not really faced any issues using Chrome Remote Desktop. I can't wake my sleeping computer from my phone, which I kind of understand but would have been a good feature to have.
  • It is super convenient to use. It doesn't require any specialized training on how to use this product.
  • It is very cost effective compared to pricier tools we were using in the past.
TeamViewer is good but it won't let you connect to your devices as seamlessly as Chrome Remote Desktop does. Also, TeamViewer is pricey. Some of our non-technical users faced slight challenges learning on how to operate TeamViewer, which definitely is not the case ever since we started to use Chrome Remote Desktop.
Chrome Remote Desktop is very good for seeking remote assistance among colleagues. Make sure you don't leave your device unattended while sharing access. You can also use it to control your devices from one another. I love to be able to control my computer from the comfort of my phone.

Chrome Remote Desktop Feature Ratings

Screen sharing
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
7
Remote Active Directory® management
7
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

Using Chrome Remote Desktop

I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :)
I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Connecting to your devices from anywhere in the world
  • Accessing a remote device for remote assistance.
  • If you want to share file, you will have to upload it on Google Drive to access it from local device. There is no direct file transfer between devices. I am personally okay with it though.
Yes - Amazing! I love the mobile interface.