Rocky River Flowing
Updated June 22, 2022
Rocky River Flowing
Score 10 out of 10
Overall Satisfaction with Emburse Chrome River
The whole organization uses Chrome River EXPENSE for expense reimbursement processing. This application facilitates submission and compliance rule validation, provides communication for proper approvals, and allows for easy electronic transfer to our ERP system along with electronic payments through the use of Chrome River Direct Pay. They take the paper out of the process.
- Communication facilitation.
- Compliance Rule validation.
- Receipt/image capture.
- Application support.
- User training.
- Elimination of missing reports.
- Cut processing time in half.
- Increased electronic reimbursements.
Chrome River has made expense reimbursement easy for users to use, with the additions of application access on mobile devices. They also allow email approvals and provide links within the email to view receipts. I have received positive user feedback stating application is easy to use. Feedback has also been the desire to do certain items which are not possible due to the limited customization of the application.
Chrome River is better than paper expense reimbursement reports. Paper reports can provide more flexibility and customization than Chrome River in some aspects though Chrome River also allows for some things not available with paper processing. The efficiency, accuracy, security, and control Chrome River provides makes it a better system than paper report submissions.
Support for the application is where I see the most room for improvement. Chrome River's standard response protocol doesn't work well for making corrections and is exacerbated by the delay in communications between administrator and support personnel. It also seems to be hit or miss on the knowledge of the staff received. Posted support material is good but can be difficult to find what you are looking for.
Chrome River is well suited for organizations where expense owners are on the go and need to have an easy way to submit their expense reports in the moment while traveling. It takes the need for saving receipts and trying to piece the information together when returning from a business trip.