Small fish with a big bite
September 25, 2020

Small fish with a big bite

Chris Phelan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

Chrome River is used by our all UK-based employees, with the vision to rollout globally to other countries we operate in. It takes many clunky, outdated systems we were running previously and brings a single system for users to become familiar with. The intention was to provide a user friendly interface which staff would enjoy, which it has done - ruined only by our own expense policy! Who likes a policy...

Pros

  • Friendly user interface to provide a good user experience for our our employees.
  • Great visual feedback for ease of use.
  • Seamless integration with other systems.
  • Industry-leading OCR technology.

Cons

  • Handling of data for reporting/dashboards.
  • Front-end control of the system (however this is improving).
  • Quirky "issues" often not replicable, but without solution.
  • Able to decommission multiple "hosted" solutions to use a single Cloud solution.
  • Well managed solution takes pressure of system admins/accountants.
  • Those moving from manual (spread sheet) type entry did not appreciate the change of habits needed.
Chrome River has been a successful product, both for the end users and also for Finance - it provides a lot of flexibility where policy changes, requirements change or where demand changes.
Our next steps are global rollout which will be interesting to see how Chrome River handles the demand across multiple regions in a single streamlined solution - so far so good covering the UK at go-live and the Asia Pacific region soon after, with mind to expand further.
Prior to implementation we had a number of solutions such as Infor XM and Expense 360, including a number of manual expense entry options via spread sheets. These, whilst having their own USPs were not complete solutions and were not geared to our industry in the way Chrome River is.
When looking at changing the system we did look at upgraded versions of the above systems, but none stacked up to what Chrome River could offer.
Also with market leading solutions which carried a large cost overage which did not justify a small increase in functionality over Chrome River.
Helpdesk is usually quick to respond and provide good solutions / information when requested. There are occasions where tickets can take inexplicably longer to be resolved or that no solution is available at present, but is also unlikely to be available in the future.
Generally however Helpdesk are knowledgeable and passionate about the system.
The less I have to deal with them - the better they are doing their jobs!
This is certainly the best non-market leading solution which I have used, which when combined with the lower associated implementation/operating costs and the "small system" feel, I think far outweighs the benefits of taking a market leading solution, certainly in our business.
Implementation was smooth and painless and continued support has been strong.

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