TrustRadius
Great product, clean layout and easy to use
https://www.trustradius.com/customer-successChurnZeroUnspecified9.358101
Emily Mikes profile photo
June 01, 2019

Great product, clean layout and easy to use

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

CZ is being used by the Customer Success Departments. Trainers and those who work with current customers use the system to monitor usage and milestones achieved by new accounts as they start using our software. It allows us to see what accounts are at a high risk of canceling so we can proactively reach out to see what we can do to help them utilize our system.
  • Alerts you to accounts that have moved from medium risk to high risk and vice versa.
  • Easy to create and manage tasks.
  • Very simple to add filters to pull out different segments of a large customer base.
  • I wish there was a support number to call.
  • I wish it had a dialer.
  • I wish I could change the colors to a darker background, the white screen hurts my eyes.
  • Our churn rate has decreased significantly as we are able to spot and help the at-risk accounts before they want to cancel
I have not looked at any other competitors. My company has been using CZ since I arrived in November 2018.
Great if you have a large customer base and want to prioritize what accounts should be touched first.

ChurnZero Feature Ratings

Product usage
8
Help desk / support tickets
9
Customer profiles
8
Automated workflow
9
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
9
Role-based user permissions
10
API
10
Integration with Salesforce.com
10