Read James O'Neal's full review
ChurnZero has been the only customer success platform that I've personally ever used and within the 2 companies I've worked for that have implemented CZ, only the CSM team had visibility. The main source of information for everyone else was either NetSuite or Salesforce (or our product itself). In and of themselves, NetSuite and Salesforce are a great source of information for the organization, but they are severely lacking in the ability to gauge a customer's health and there is certainly no ability to determine their churn likelihood. Because of this, ChurnZero reigns supreme simply because it gives us as customer success managers the ammunition we need to be proactive with our accounts and provide them with value.