ChurnZero Reviews

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Score 9.1 out of 101

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Reviews (1-25 of 39)

Kristin Sours profile photo
Score 10 out of 10
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It literally offered everything we needed: client satisfaction scores, automation, in-app announcements, integration with all our in-house systems and usage analytics. Plus, the integration is so good I find that the Churn Zero platform is the only place I need to log in now. I like being able to see everything along our client's journey and then seeing what's working and what isn't. I have a feeling once we get more plays and journey's implemented, we'll be increasing retention by a lot. For us, if a client isn't using our tool, they won't renew so tracking this is really important.
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Megan Grosskopf profile photo
Score 9 out of 10
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Salesforce is a great place for us to store some data and gain some customer insights. However, ChurnZero has been able to take that to another level by providing health scores for our clients to help us in segmenting and engaging with them appropriately. Salesforce did not offer the same functionality in terms of automation.
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Rhiannon Thompson profile photo
Score 9 out of 10
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I have used several CRMs and similar software but this is my first review. ChurnZero is significantly more powerful, easy to use, and has phenomenal customer service. Very much the opposite of most platforms that promise all those things without delivering.
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Jordan Chen profile photo
Score 8 out of 10
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I would say that all of those tools are great, but just reiterating that the ease and central location of everything that I need is extremely helpful and vital. I literally have everything I need in the various tabs that are included when I look up a specific account.
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Marcus Torres profile photo
Score 10 out of 10
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I think ChurnZero more than holds it own with other products I have used in the past. Their user interface, automation options, data collection, and display match or exceed their competitors. Having said that, what sets them apart is their ability to listen to their clients, take feedback, and make real changes in their product based on that feedback.
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No photo available
Score 9 out of 10
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We went with ChurnZero because it was more user friendly. Although Gainsight had all the bells and whistles you could want, we found that there was too much noise and the uplift of training required in that platform would be too much for our team. There were also more things that came standard with ChurnZero whereas with Gainsight there were add ons and additional costs. It also came down to implementation fees, they were MUCH lower with ChurnZero which made the decision from leadership easier because there was no upfront heavy investment needed to try out the solution for a year and see if it was right for us.
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Score 9 out of 10
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Churnzero has more actionable data and far deeper segmentation capabilities. Other products seem a little more one dimensional with their offerings while ChurnZero can offer an array of sales and success related features/functions. From plays, to journeys, segments, and Churnscores, there is a lot more data, usage and analytics behind their platform that is super easy to digest and make actionable
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Score 10 out of 10
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We found these other systems were simply too robust for what we needed and were not agile enough to keep up with pace of a fast growing company. The cost would have made it difficult for us to achieve the ROI we are getting from ChurnZero, if we ever got it at all.
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Score 9 out of 10
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Pendo seemed like a really good solution, our company ultimately went with ChurnZero simply for the fact that they had the feature of automation. This to me was the biggest difference and was a feature that we wanted most.
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Score 10 out of 10
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  • Segment
Because we work as territories, it is great to only see your territory within a segment. Then if we wanted to see our team as a whole, we can use another segment to see all of our clients at once.
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Score 10 out of 10
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Compared to Gainsight, ChurnZero is much more user-friendly and quick to adapt to my day-to-day. It allows for much easier integration with third-party platforms in order to get our data into the ChurnZero and allowing our team to move forward. Additionally, moving through Gainsight is very clunky, slow, and requires a 24hour turn-around when adding a new customer or making major changes which I have not found to be the case with ChurnZero.
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Trevor Machinia profile photo
Score 9 out of 10
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In general, while ChurnZero's reporting is a tiiiiiiny bit less flexible than that of Natero's, it's clear that ChurnZero was more tailor made for teams like ours, both in terms of look and overall functionality. Also, in our interactions with the sales team, ChurnZero seemed more like the kind of company we'd much prefer working with.
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Feature Scorecard Summary

Role-based user permissions (57)
8.5
API (52)
8.5
Integration with Salesforce.com (50)
8.6
Product usage (67)
8.5
Help desk / support tickets (56)
8.4
NPS surveys (56)
8.5
Sponsor tracking (22)
8.2
Customer profiles (63)
8.6
Automated workflow (67)
8.5
Internal collaboration (52)
8.1
Customer health scoring (68)
8.7
Customer segmentation (67)
8.9
Customer health trends (65)
8.6
Engagement analytics (66)
8.6
Dashboards (68)
8.3

About ChurnZero

ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2) assesses customer health and likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. The vendor says ChurnZero customers see ROI in terms of more productive and better informed customer success managers who can provide their customers with better just-in-time service from the automated playbooks.
Categories:  Customer Success

ChurnZero Features

Customer Data Extraction / Integration Features
Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails
Customer Success Management Features
Has featureNPS surveys
Has featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation
CSM Reporting & Analytics Features
Has featureCustomer health trends
Has featureEngagement analytics
Does not have featureRevenue forecasting
Has featureDashboards
Does not have featureCustomer lifetime value
Does not have featureChurn rate
Security Features
Has featureRole-based user permissions
Platform & Infrastructure Features
Has featureAPI
Has featureIntegration with Salesforce.com
Does not have featureIntegration with Marketo
Does not have featureIntegration with Eloqua
Additional Features
Has featureIn-app communication

ChurnZero Screenshots

ChurnZero Downloadables

ChurnZero Integrations

ChurnZero Competitors

ChurnZero Support Options

 Paid Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ChurnZero Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No