ChurnZero is AWESOME!
I love using ChurnZero because it really tracks the clients progress and helps with being able to save clients! It shows you a breakdown …
Overview
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…
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Popular Features
- Automated workflow (215)8.080%
- Product usage (215)8.080%
- Customer health scoring (220)7.979%
- Dashboards (217)7.171%
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.…
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Alternatives Pricing
What is Totango?
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
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- Competitors
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.
ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates with the user's CRM and tech stack.
ChurnZero Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
ChurnZero Screenshots
ChurnZero Videos
ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention.
This episode d...
Show More In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...
Show More ChurnZero Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- NetSuite ERP
- Zendesk Suite
- Slack
- Microsoft Teams
- Spiro.ai
- Zoho CRM
- Chargebee
- Microsoft Dynamics 365
- Teamwork.com
- Help Scout
- Jira Software
- Teamwork Desk module
- HubSpot Service Hub
- Zoho Desk
- Freshdesk
- Jira Service Management
- Pendo.io
- Intercom
- Mixpanel
- Stripe Payments
- Recurly
- SaaSOptics now part of Maxio
- Maxio
- Wrike
- Asana
- Skilljar’s Customer Education LMS Platform
- Higher Logic Thrive
- ChartMogul
- GoTo Webinar
- Snowflake
- Higher Logic Vanilla
ChurnZero Competitors
ChurnZero Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChurnZero Downloadables
Frequently Asked Questions
Reviewers rate Role-based user permissions highest, with a score of 8.7.
The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(305)Attribute Ratings
Reviews
(1-25 of 141)Companies can't remove reviews or game the system. Here's why
April 01, 2024
ChurnZero is AWESOME!
- ChurnZero
Ive only ever used ChurnZero
March 21, 2024
ChurnZero helps make more money!
I prefer that ChurnZero has the health scores and is easier to use.
February 29, 2024
Superhero for Customer Success!
Score 10 out of 10
Vetted Review
Verified User
- Totango and Gainsight CS
ChurnZero was the perfect mix of tools and features at the right price. It has scaled as we've scaled and the new features they roll out are always industry firsts.
January 16, 2024
ChurnZero is leading the market
Gainsight is a great software, and a good alternative to ChurnZero. However for us, ChurnZero had made a number of key changes to their product suite that helped us decide for it over Gainsight. For instance the integrated AI text generator, the new round robin, enhanced note taking with option to save into custom fields, and the native integration with Pendo. These two products will stay close, and GainSight is not just for enterprise businesses anymore with their new price offering, but it's good to see the competition lead to so much innovation at ChurnZero of we are now certainly benefitting.
December 27, 2023
ChurnZero - Customer Success done right
Our management team reviewed both Gainsight and Totango, while both were very robust and feature rich, the cost and price point did not make sense for a team of our size and where we would be scaling to. It also seemed that through our conversations both of those tools would have taken a longer time to implement so the time to value was longer, which our management team did not prefer.
October 29, 2023
Powerful CSM tool.
More robust capabilities in integrations, churn scoring, and reporting dashboards.
October 24, 2023
When the tasks are piling up, ChurnZero can help keep them organized in a logical, easy, and straightforward manner
September 29, 2023
Robust Platform
September 29, 2023
ChurnZero Delivers Results!
During our assessment it was obvious that Churnzero offered more features that aligned with our business goals.
September 29, 2023
ChurnZero- A scalable path to Customer Success
ChurnZero is a better fit out of the box for our business in terms of its features, functions, usability, scalability, serviceability, and costs. We really wanted a customer success platform that doesn't take a long time to deploy while being flexible enough to allow us to define and/or redefine our business processes as our company grows.
September 29, 2023
Great if you know the ins and outs
They are used for different things. They compliment one another
September 29, 2023
I couldn't do my job without ChurnZero!
We've used several products such as HubSpot, Asana, and Chameleon. ChurnZero gave us all of the features we were looking for including product usage, health scores, automations, journeys, in app walk-throughs and in app announcements. We were able to replace several platforms with ChurnZero and ended up with more functionality.
September 29, 2023
ChurnZero is my Work BFF
HubSport is quickly turning into a secondary platform for us. HubSpot functions much more as a task-oriented, call-as-much-as-possible, Sales system. Churn Zero far outpaces HS with its AI to summarize the account, and its ability to bring in outside data from Pendo, ZenDesk, Chorus, etc., which gives us a much deeper understanding of the account. HubSpot will allow messages and phone calls to be made out of their system, but it doesnt pull all the data into one spot.
September 18, 2023
ChurnZero is a CS Must-Have.
For Customer Success activities, ChurnZero is superior.
August 30, 2023
ChurnZero is Awesome!
We actually use both. We do not focus our usage of ChurnZero on the in-app functionality (that is something we do with Pendo) but we do find clearer usage data for a lot of elements with ChurnZero.
- Strikedeck (discontinued)
Strikedeck was way to difficult to use and required way to many steps to do one thing. ChurnZero is a game changer with that. When logging a activity, it is literally the same page for everything, no jumping back and forth or having to start a different tab.
July 12, 2023
Customer Churn-Automated
July 10, 2023
CSMs love this and saves them a lot of time!
July 07, 2023
Love ChurnZero!
- Outreach and Gainsight PX
I have never used a true Customer Success software but I researched about 10 and did a lengthy process of elimination to land on Churnzero.
June 20, 2023
ChurnZero is awesome
I have used no others
June 20, 2023
A CRM with Smart Automation and Easy Integration
It is easy to integrate with our systems and it has all the required fields as well.
June 01, 2023
CS Hub, Easy Implementation, Great Customer Support
Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured
GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, and share out as a customer portal.
Mixmax has been purchased in past companies to help fill in gaps of other tools (gives us scheduling links, in-inbox email templates, SFDC lead/contact and task management).
GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, and share out as a customer portal.
Mixmax has been purchased in past companies to help fill in gaps of other tools (gives us scheduling links, in-inbox email templates, SFDC lead/contact and task management).
ChurnZero's segmenting and health score abilities were unmatched, as it allows for customization for almost every feature.
May 29, 2023
ChurnZero review
Above my pay grade
While Gainsight CS and PX are owned by the same parent company, they couldn't be more different on a fundamental level. PX is a nuts and bolts usage data platform which reports on many of the same datapoints as ChurnZero, but beyond that, PX has very little in terms of team communication and timeline management. Gainsight CS on the other hand, is a juggernaut of a tool. It's massively complex and took me months to get up and running with the important data we needed. ChurnZero has more features than either tool and is far more user friendly.