Score 10 out of 10
Read Kristin Sours's full review
It literally offered everything we needed: client satisfaction scores, automation, in-app announcements, integration with all our in-house systems and usage analytics. Plus, the integration is so good I find that the Churn Zero platform is the only place I need to log in now. I like being able to see everything along our client's journey and then seeing what's working and what isn't. I have a feeling once we get more plays and journey's implemented, we'll be increasing retention by a lot. For us, if a client isn't using our tool, they won't renew so tracking this is really important.