Overall Satisfaction with ChurnZero
ChurnZero is being used primarily in our customer success department, but the data/insights it provides are being used throughout the entire organization.
- Playbooks/Journeys: very customizable, easy to trigger based on a variety of customer actions.
- HealthScores: custom scores for various customer segments, automated scoring of our customers' health.
- Calendar Tool: keeps me organized day-to-day and helps to stay on top of tasks/notes.
- Set-up: I wish I had more control of my CZ set-up and didn't have to rely as much on my CSM to make changes.
- Daily Updates to HealthScores: having to wait until the next day to see a change in score is frustrating.
Good bang for your buck in terms of spend vs feature set, not too expensive, but has all the key features. ChurnZero's high-touch on-boarding process was a big reason why I selected them, I suspected (and this proved true in implementation) that having a dedicated CSM to help us get things set-up would speed up the implementation and launch process which it did.