Great tool for automating and scaling CSM processes!https://www.trustradius.com/customer-successChurnZeroUnspecified9.1771012019-06-05T13:11:34.271Z
June 05, 2019
Great tool for automating and scaling CSM processes!
Score 10 out of 101
Overall Satisfaction with ChurnZero
ChurnZero is being used primarily in our customer success department, but the data/insights it provides are being used throughout the entire organization.
- Playbooks/Journeys: very customizable, easy to trigger based on a variety of customer actions.
- HealthScores: custom scores for various customer segments, automated scoring of our customers' health.
- Calendar Tool: keeps me organized day-to-day and helps to stay on top of tasks/notes.
- Set-up: I wish I had more control of my CZ set-up and didn't have to rely as much on my CSM to make changes.
- Daily Updates to HealthScores: having to wait until the next day to see a change in score is frustrating.
Good bang for your buck in terms of spend vs feature set, not too expensive, but has all the key features. ChurnZero's high-touch on-boarding process was a big reason why I selected them, I suspected (and this proved true in implementation) that having a dedicated CSM to help us get things set-up would speed up the implementation and launch process which it did.