Intuitive, well designed solution
May 31, 2019

Intuitive, well designed solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

ChurnZero is used by our client success team to do event-based account management and automation of client nurture campaigns.

Pros

  • Intuitive UI.
  • Highly customizable.
  • Understands the client success role well.

Cons

  • Doesn't work well with multiple billing currencies.
  • Allows our CSMs to focus on clients at risk.
  • Enables us to better prioritize key accounts.
  • Helps monitor and alert on the health of our client programs.
We wanted to replace Amity and ChurnZero was the only tool we seriously evaluated after qualifying out some other options.
It's great if you have some flexibility in your CS process, or are open to adopting some new best practices. Also, it's most powerful if you're able to integrate it with your other tools or your own software platform (if you have one). If you bill in multiple currencies, be prepared to adopt some workarounds.

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
9.5
NPS surveys
10
Customer profiles
9
Automated workflow
10
Internal collaboration
9
Customer health scoring
9
Customer segmentation
10
9.3
Customer health trends
10
Engagement analytics
9
Dashboards
9
7.0
Role-based user permissions
7
9.0
API
9
Integration with Salesforce.com
Not Rated

Comments

More Reviews of ChurnZero

  1. Home
  2. Customer Success Software
  3. ChurnZero Reviews
  4. User Review of ChurnZero