Intuitive, well designed solutionhttps://www.trustradius.com/customer-successChurnZeroUnspecified9.1771012019-05-31T14:19:43.602Z
May 31, 2019
Intuitive, well designed solution
Score 9 out of 101
Overall Satisfaction with ChurnZero
ChurnZero is used by our client success team to do event-based account management and automation of client nurture campaigns.
- Allows our CSMs to focus on clients at risk.
- Enables us to better prioritize key accounts.
- Helps monitor and alert on the health of our client programs.
It's great if you have some flexibility in your CS process, or are open to adopting some new best practices. Also, it's most powerful if you're able to integrate it with your other tools or your own software platform (if you have one). If you bill in multiple currencies, be prepared to adopt some workarounds.