1. Home
  2. Customer Success Software
  3. ChurnZero Reviews
  4. User Review of ChurnZero
Useful Tool For Automation
October 14, 2019

Useful Tool For Automation

Alex Henke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

The customer success team is using ChurnZero in order to execute our NPS surveys and deliver a consistent customer onboarding experience.
  • Customization - CZ can be adapted to your success approach, not the other way around.
  • Reporting - The LiveExport feature, in particular, helps create cross-functional visibility.
  • Customer Success - Our CZ CSM provides an outstanding level of support.
  • Guidance on set-up - The customizability of ChurnZero is a double-edged sword and can slow the implementation process.
  • Knowledgebase - Could use some more detail.
  • The positive impact of implementing NPS surveys and providing company-wide visibility on customer feedback.
  • Quicker reporting on key metrics such as churn.
ChurnZero is significantly more customizable and oriented towards smart touch and automation.
1 to 5 people
ChurnZero is great for teams that want to scale and automate, especially teams with experienced CSM who will have enough experience to start building customized journeys and plays. For less-experienced teams or teams without the bandwidth to dedicate some significant effort to customization, ChurnZero may not be as good a fit.

ChurnZero Feature Ratings

8.0
Product usage
8
Help desk / support tickets
8
9.0
NPS surveys
9
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
9
Internal collaboration
9
Customer health scoring
Not Rated
Customer segmentation
9
8.0
Customer health trends
Not Rated
Engagement analytics
Not Rated
Dashboards
8
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated