Can't live without ChurnZero now!

It's an awesome tool when you know how to use it - but getting to know how to use it and where to find certain information can take some time, even for the more 'tech-savvy' people. I feel our CSM has helped a lot in helping us navigate the platform so the customer success team is excellent.

Our CSM is always receptive to an email or call. We can choose to have a bi-weekly cadence with them too, which helps us with operational questions that come up over the course of a week or two. Overall, high level of service which is much appreciated by the whole team.

I've found using ChurnZero to be helpful as a virtual personal assistant. I go in first thing in the morning to see my tasks, if I have any message[s] to review, and approve to be sent to clients for NPS responses. I run the NPS campaign and the reporting for NPS is excellent.