Can't live without ChurnZero now!
November 02, 2020

Can't live without ChurnZero now!

Matthew Wright | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

Used to gain visibility into our clients' engagement with our platform, and alerts for when our clients become idle. ChurnZero also helps us conduct our NPS surveys, which has given us great clarity on how users find the platform with the option to leave feedback to help us improve.
  • Real time data.
  • Reporting dashboards.
  • Alerts.
  • NPS Campaign.
  • Awesome Customer Success Managers.
  • Can take a while to get used to using.
  • Helped us develop our churn analysis.
  • Contributing factor to identifying ICPs.
  • Churn has gone down.

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?


Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?


It's an awesome tool when you know how to use it - but getting to know how to use it and where to find certain information can take some time, even for the more 'tech-savvy' people. I feel our CSM has helped a lot in helping us navigate the platform so the customer success team is excellent.
Our CSM is always receptive to an email or call. We can choose to have a bi-weekly cadence with them too, which helps us with operational questions that come up over the course of a week or two. Overall, high level of service which is much appreciated by the whole team.
I've found using ChurnZero to be helpful as a virtual personal assistant. I go in first thing in the morning to see my tasks, if I have any message[s] to review, and approve to be sent to clients for NPS responses. I run the NPS campaign and the reporting for NPS is excellent.

ChurnZero Feature Ratings

Product usage
Help desk / support tickets
NPS surveys
Customer profiles
Automated workflow
Internal collaboration
Not Rated
Customer health scoring
Customer segmentation
Customer health trends
Engagement analytics
Role-based user permissions
Integration with