Great tool!
November 03, 2020

Great tool!

Cassie Wilcox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

We use ChurnZero within our Customer Success team. It enables organisation throughout the working day/week and keeps me up to date with customer health scores. If usage from a customer suddenly drops it gives us insight into potential issues before they result in churn. The tool is brilliant for task automation also and keeps me in line with priorities for the day.

Pros

  • Task automation.
  • Streamline processes.
  • Customer health scores.

Cons

  • Direct links to NPS responses from customer profiles.
  • List of upcoming renewals on daily tasks.
  • Easy access to list of low scoring customers.
  • Less churn.
  • Healthier accounts.

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Great tool would recommend to anyone.
Great responses and assigned AM.
Fantastic for boarding new customer and introducing them to your product. A great way to ensure consistency of customer on-boarding processes throughout the team and make sure no customers are missed from crucial steps.

ChurnZero Feature Ratings

9.5
Product usage
9
Help desk / support tickets
10
9.4
NPS surveys
9
Customer profiles
9
Automated workflow
10
Internal collaboration
10
Customer health scoring
9
9.0
Dashboards
9
Security ()
Not Rated
Platform & Infrastructure ()
Not Rated

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