Overall Satisfaction with ChurnZero
We use ChurnZero within our Customer Success team. It enables organisation throughout the working day/week and keeps me up to date with customer health scores. If usage from a customer suddenly drops it gives us insight into potential issues before they result in churn. The tool is brilliant for task automation also and keeps me in line with priorities for the day.
- Task automation.
- Streamline processes.
- Customer health scores.
- Direct links to NPS responses from customer profiles.
- List of upcoming renewals on daily tasks.
- Easy access to list of low scoring customers.
Do you think ChurnZero delivers good value for the price?
Are you happy with ChurnZero's feature set?
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?