Intuitive, Easy-to-Implement CS Engine!
September 19, 2020
Intuitive, Easy-to-Implement CS Engine!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
ChurnZero is mainly used by our Customer Success team to track all important customer interactions. We are able to predict the future by using a series of factors that contribute to an overall heath score, and then we can act upon certain data that is proactively pushed to the relevant people on the team. ChurnZero is so easy to integrate with Salesforce.com that we push a lot of data back into Salesforce for the rest of the company to digest. At the end of the day, ChurnZero cuts through the noise of a CSM's day-to-day and helps them to truly be in control of what they are doing, and makes sure the most critical outcomes are achieved and tracked.
- The Salesforce.com integration is incredibly intuitive
- Implementation and CSM support are top-notch
- Automations and alerts are so easy to set up and manage
- There are SO many things this software can do - it's easy to start with too many CTAs and alerts that it can overwhelm the users. Start simple and build as you go to prevent CTA-overload.
- It is too early to track, as we just recently rolled it out. I expect to see an impact on retention, meaningful customer interactions, as well as NPS score improvement.